Hazelwood House

Responsive - This means we looked for evidence that the service met people’s needs. We rated this key question Good. This meant people’s needs were met through effective planning and delivery. The service collaborated well with external partners, and patients when planning and delivering care, treatment, and future support. Staff completed the appropriate assessments and demonstrated a person-centred approach which ensured they responded quickly and effectively to the needs of the patients. Accurate information was readily available, and given to patients and their families whenever needed, or requested. Training and processes were in place which enabled the service to identify possible bias, discrimination and barriers to treatment, and how to act on this to support the patient appropriately. Patients' families, and people who knew them well were encouraged and supported to be involved in all aspects of their care and treatment.