Hazelwood House

Effective - This means we looked for evidence that people’s care, treatment, and support achieved good outcomes and promoted a good quality of life, based on best available evidence. We rated this key question Good. This meant people’s outcomes were consistently good, and people’s feedback confirmed this. We found the care and treatment provided by the service was effective. It was evidence based, measurable, and monitored for outcomes. Processes and training were in place to support staff to perform their roles and responsibilities effectively. Patients and their families were encouraged and supported to be involved in their care assessments and treatment planning, which promoted a person-centred approach. Staff demonstrated good knowledge of the importance of capacity to consent. Processes and assessments were in place to safeguard patients and their best interests. Patients were supported if they had communication needs and had access to internal and external resources to help capture their voice, which ensured they were heard.