Archived: Premier Community Care Limited

Updated 29 March 2019

The inspection: We carried out this inspection under Section 60 of the Health and Social Care Act 2008 as part of our regulatory functions. This inspection checked whether the provider is meeting the legal requirements and regulations associated with the Health and Social Care Act 2008, to look at the overall quality of the service, and to provide a rating for the service under the Care Act 2014.

Inspection team: The inspection was carried out by two inspectors.

Service and service type: This service is a domiciliary care agency. It provides personal care to older people and people with physical disabilities living in their own homes.

Not everyone using Premier Community Care receives regulated activity; CQC only inspects the service being received by people provided with ‘personal care’; help with tasks related to personal hygiene and eating. Where they do we also take into account any wider social care provided.

The service had a manager registered with the Care Quality Commission. This means that they and the provider are legally responsible for how the service is run and for the quality and safety of the care provided.

Notice of inspection: We gave the service 48 hours' notice of the inspection site visit to ensure the registered manager would be present and to ensure people's consent was gained for us to contact them for their feedback. Inspection activity started on 14 February 2019 and ended on 1 March 2019. We visited the office location on 14 and 28 February 2019 to see the manager and office staff; and to review care records and policies and procedures. Telephone calls to people and their relatives took place on 26 February and 1 March 2019.

What we did: We looked at information we held about the service, including notifications the provider had made to us about important events. We also reviewed all other information sent to us from other stakeholders, for example, the local authority and members of the public.

During the inspection we spoke with 19 people and five relatives to ask about their experience of the care delivered. We spoke with the registered manager who is also the provider, the operations manager, the training officer, two team leaders, two care co-ordinators and seven care workers. We asked staff to complete a survey; 21 responses were received. We looked at care records for six people, six staff recruitment records and records relating to the quality and management of the service.

Updated 29 March 2019

About the service: Premier Community Care is a domiciliary care service which provides support with personal care to older people and people with physical disabilities living in their own homes. At the time of this inspection 473 people were using the service.

People’s experience of using this service: People told us they felt safe. Medicines were managed effectively. Staff understood their responsibilities about keeping people safe. Risks were identified and managed well. Incidents and accidents were monitored to inform practice and make improvements to the service. Staff understood their responsibilities to prevent the spread of infection whilst working in and between people's homes.

Staff had completed training in key areas and were supported to carry out their roles. People had confidence in staff and were content with the care they received. Staff supported people to access health services if needed. Dietary needs were assessed and, where required, people received support with their meals.

People were supported to have maximum choice and control of their lives and staff supported them in the least restrictive way possible; the policies and systems in the service supported this practice.

People told us staff were kind and caring. Staff supported people to remain independent and promoted their dignity. People's privacy was respected and their personal information was kept securely.

People's care plans were up to date about their individual needs and preferences. People received support that met their needs.

The registered manager had a clear vision about the quality of care they wanted to provide. Staff were aware of their roles and responsibilities. There were a number of quality assurance systems in place to monitor the quality and safety of the service. There was a focus on continuous improvement.

Rating at last inspection: Good (report published 1 October 2016).

Why we inspected: This was a scheduled inspection based on the previous rating.

Follow up: We will monitor all intelligence received about the service to inform the assessment of the risk profile of the service and to ensure the next planned inspection is scheduled accordingly.

For more details, please see the full report which is on the CQC website at www.cqc.org.uk