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Inspection Summary

Overall summary & rating


Updated 25 May 2018

The inspection took place on 14 and 23 March 2018. The first day was unannounced and the second day was announced.

Ashton Cross is a 'care home'. People in care homes receive accommodation and nursing or personal care as a single package under one contractual agreement. CQC regulates both the premises and the care provided, and both were looked at during this inspection.

Ashton Cross consists of two residential care homes. The Beeches supports up to nine people and the Woodland supports up to six people. On the day of our inspection eight people were living in the Beeches and four people were living in the Woodland. Ashton Cross also supports people living in their own home within the community through their domiciliary care service. There were eight people receiving support at the time of our inspection.

The service has a registered manager. A registered manager is a person who has registered with the Care Quality Commission to manage the service. Like registered providers, they are 'registered persons'. Registered persons have a legal responsibility for meeting the requirements of the Health and Social Care Act 2008 and associated Regulations about how the service is run. The registered manager was absent from the service at the time of our inspection.

At the last inspection in November 2016 we found that some improvements were needed in relation to safe care and treatment. This was a breach of Regulation 12 of the Health and Social Care Act 2008 (Regulated Activities) Regulations 2014.

Following the last inspection, we asked the registered provider to complete an action plan to show what they would do and by when to improve the key questions of Safe and Well-led to at least Good. The registered provider sent us an action plan that specified how they would meet the requirements of the identified breach. During this inspection we found all required improvements had been made.

This inspection was carried out to check that improvements had been made to meet the legal requirements planned by the registered provider after our comprehensive inspection in November 2016. The team of two inspectors inspected the service against all of the five questions we ask about services: Is the service Safe, Effective, Caring, Responsive and Well-led?

Improvements had been made in relation to people's safety. Window restrictors were now fitted to all required windows to ensure people were not at risk of falling.

Recruitment procedures were safe and robust and sufficient numbers of staff were employed to meet people's individual assessed needs. All staff had completed an induction process and undertaken shadow shifts with experienced members of staff. Mandatory training had been undertaken however, some training required updates.

Staff received regular supervision and support through mentor meetings and also attended team meetings.

The registered provider had comprehensive audit systems in place that had identified areas for development and improvement. The information fed in to quarterly governance meetings.

There were clear safeguarding policies and procedures in place. Staff were knowledgeable and able to describe the process they would follow to raise any concerns. Staff also knew how to raise an alert with the local authority safeguarding team directly.

People's needs had been assessed and this information was used to create comprehensive person centred care plans and risk assessments that were regularly reviewed. People's needs that related to age, disability, religion or other protected characteristics were considered throughout the assessment and care planning process.

People had access to a variety of activities of their choice. The management team had developed relationships with local community organisations.

People received their medicines in accordance with best practice guidelines. Medicines were ordered, stored, administered and disposed of safely. Staff that administered medicines had all received up to date tra

Inspection areas



Updated 25 May 2018

People's medicines were ordered, stored and administered safely.

Recruitment procedures were robust and sufficient staff were employed to meet people's needs.

Risk assessments were individualised and gave clear guidance to staff to promote people's independence and mitigate risk.



Updated 25 May 2018

Staff had all received a comprehensive induction and new staff completed the care certificate.

The registered provider met all the requirements of the Mental Capacity Act 2005.

People had their nutrition and hydration needs met and had access to healthcare professionals.



Updated 25 May 2018

People's privacy and dignity was respected and promoted.

People had developed positive relationships with staff that knew them well.

People's individual communication needs were considered and supported.



Updated 25 May 2018

People had access to a variety of individual and group activities.

Care plans were individualised and staff fully understood people's routines.

The registered provider had a complaints policy and procedure that people were familiar with and confident to use.



Updated 25 May 2018

The service was Well-led.

Governance processes were in place to continually monitor the service and identify areas for development and improvement.

The registered provider had up to date policies and procedures in place to support and guide staff.

Positive relationships had been developed and established with community organisations.