Background to this inspection
Updated
25 March 2016
We carried out this inspection under Section 60 of the Health and Social Care Act 2008 as part of our regulatory functions. This inspection was planned to check whether the provider is meeting the legal requirements and regulations associated with the Health and Social Care Act 2008, to look at the overall quality of the service, and to provide a rating for the service under the Care Act 2014.
This inspection took place on 25 February 2016 and was unannounced. The membership of the inspection team comprised of one inspector.
When planning our inspection we looked at the information we held about the service. This included notifications received from the provider about deaths, accidents/incidents and safeguarding alerts, which they are required to send us by law. Before the inspection, the provider completed a Provider Information Return (PIR). This is a form that asks the provider to give some key information about the service, what the service does well and improvements they plan to make. We contacted social care professionals who purchased the care on behalf of people and health care professionals who supported people living at the home, to ask them for information about the service.
We spoke with five people who lived at Jasmine House, the registered manager and four care staff. We spoke with three relatives of people and one health care professional. We looked at the care records of three people, the medicine management processes and records maintained by the home about recruitment and staff training for two staff. We also looked at records relating to the management of the service and a selection of the provider’s policies and procedures, to check people received a quality service.
Updated
25 March 2016
This inspection took place on 25 February 2016 and was unannounced. At our last inspection on 27 May 2014, the provider was meeting all the regulations that we assessed.
Jasmine House is registered to provide accommodation and personal care for up to eight adults with mental health needs. At the time of our inspection Jasmine House was providing support to seven people.
There was a registered manager in post. A registered manager is a person who has registered with the Care Quality Commission to manage the service. Like registered providers, they are ‘registered persons’. Registered persons have legal responsibility for meeting the requirements in the Health and Social Care Act 2008 and associated Regulations about how the service is run.
People were safe and secure. Relatives believed their family members were kept safe. Risks to people had been assessed appropriately. Staff understood the different types of abuse and knew what action they would take if they thought a person was at risk of harm. The provider had processes and systems in place that kept people safe and protected them from the risk of harm
There were enough staff, which were safely recruited and had received appropriate training so that they were able to support people with their individual needs.
People safely received their medicines as prescribed to them.
Staff sought people’s consent before providing care and support. Staff understood the circumstances when the legal requirements of the Mental Capacity Act (2005) and the Deprivation of Liberty Safeguards (DoLS) should be followed.
People were supported to have food that they enjoyed and meal times were flexible to meet people’s needs.
People were supported to stay healthy and accessed health care professionals as required.
People were treated with kindness and compassion. We saw that care was inclusive and people benefitted from positive interactions with staff.
People’s right to privacy was promoted and people’s independence was encouraged where possible.
People received care from staff that knew them well. People benefitted from opportunities to take part in activities that they enjoyed and what was important to them.
People felt confident to approach staff if they were unhappy or wanted to raise a complaint.
The provider had management systems in place to audit, assess and monitor the quality of the service provided.