We found that the provider had taken appropriate steps to ensure that, at all times, there were sufficient numbers of suitably qualified, skilled and experienced persons employed for the purposes of carrying on the regulated activities.
However, we found that although staffing levels had been established and a specific number of staff were to be on duty at a time, these agreed levels were not always adhered to. When there were insufficient staff on duty there was a risk that people would not have their support needs fully met or they would experience delays whilst having to wait for this support.
One person who used the service told us, "I like it here. We have nice people working here. They have been kind to me. I've made friends here." Another person told us, " I have friends here and at the other places [run by the provider]. I like the holidays that have been organised and I like that I go to church on Sundays."
A person who used the service worked as a receptionist at the service. He ensured that we signed-in when we arrived and directed us to the office. He told us that he liked living and working on the site because he thought it was a very pleasant location.