We went back to follow up these issues on 28 January 2013 and people we spoke with at the home told us they felt involved in their care and listened to, and their personal records reflected this. Records we saw were accurate and fit for purpose, and confidential information was stored appropriately. Risk assessments and care plans were up to date
We inspected the service on 03 December 2012 and found that the provider had not made the necessary improvements to involve people in their care, plan and deliver care in a way that met individual needs, and did not keep accurate records. Staff had been supported in their work through supervision, appraisal and training and there was a system in place to monitor the quality of the service. People living at the home told us they were generally happy but one person said they would like to be more involved in their care planning
Relatives were generally happy with the services provided by the home but felt that there were some areas for improvement.