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Archived: St Lukes Care Home Good

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All reports

Inspection report

Date of Inspection: 28 June 2012
Date of Publication: 11 July 2012
Inspection Report published 11 July 2012 PDF

There should be enough members of staff to keep people safe and meet their health and welfare needs (outcome 13)

Meeting this standard

We checked that people who use this service

  • Are safe and their health and welfare needs are met by sufficient numbers of appropriate staff.

How this check was done

Our judgement

The provider was meeting this standard. There were enough qualified, skilled and experienced staff to meet people’s needs.

User experience

People who used the services at St Lukes Care Home have a diagnosis of dementia and other age related conditions. This meant it was difficult for people to give their verbal opinions about the service they received. We spoke with people living at the home; we looked at people’s records and how people interacted with the staff. General observations were made throughout the visit and we had discussions with staff and visiting relatives to obtain their views.

We spoke with six relatives and visitors who told us what it was like at the home and how staff provided the care and support. Relatives and visitors we spoke with made the following comments:

“The staff have a lovely attitude and are caring to the residents.”

“My mum has a key worker. If I have any issues I see her.”

“The staff are like our friends. They are very approachable.”

Other evidence

At the previous inspection in December 2011 the provider was found to be non compliant for this standard: Staffing. This was because we found that staffing levels were not always sufficient. The provider sent us information to show us the actions taken to ensure compliance. We therefore assessed this outcome at this inspection to check on the improvements made.

We looked at staff duty records; spoke with people who used the service, eight staff and the manager. We found that sufficient staff were on duty to meet the needs of the people who lived there. These included: nurses, carers, domestics, laundry, kitchen, maintenance and activity organiser. We were told that some staff are supernumerary to enable additional cover to be available when needed. The manager told us that no agency staff were now used to cover staff shortfalls and staff spoken with confirmed this.

Staff told us they were allocated to a certain unit and this enabled them to provide continuity of care to the people they cared for. In view of their complex needs this enabled staff to get to know the people they cared for and their relatives and obtained a greater understanding of their care needs. Relatives spoken with confirmed that this worked well and they got to know the staffl and know who to go to if they had any concerns or needed information.

Since the appointment of the new manager in May 2012 the staff have had meetings and supervision, which has helped to support them in their roles. We spoke with eight staff who told us:

“The staffing levels are very good.”

“There is always enough staff on duty.”

“We never work at a low standard.”

“The staff are able to build up relationships with the families and the residents.”

“I am very proud of the staff.”

“We have supernumerary staff in addition to those on duty.”

“We haven’t used agency staff for a long time.”

““I love working here.”

“The manager is very supportive. I had supervision yesterday and came out feeling very positive.”