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Archived: St Lukes Care Home Good

The provider of this service changed - see new profile

All reports

Inspection report

Date of Inspection: 28 June 2012
Date of Publication: 11 July 2012
Inspection Report published 11 July 2012 PDF

People should be cared for in safe and accessible surroundings that support their health and welfare (outcome 10)

Meeting this standard

We checked that people who use this service

  • Are in safe, accessible surroundings that promote their wellbeing.

How this check was done

Our judgement

The provider was meeting this standard. People who use the service, staff and visitors were protected against the risk of unsafe or unsuitable premises.

User experience

People who used the services at St Lukes Care Home have a diagnosis of dementia and other age related conditions. This meant it was difficult for people to give their verbal opinions about the service they received. We spoke with people living at the home; we looked at people’s records and how people interacted with the staff. General observations were made throughout the visit and we had discussions with staff and visiting relatives to obtain their views.

We spoke with six relatives and visitors who provided positive comments regarding the standard of the home.

Other evidence

St Lukes was situated on two levels with a passenger lift for access to all areas. The home was divided into four units, each with their own satellite kitchen, dining areas and lounges. One of the units was out of use due to the occupancy levels at the home.

The home had a large entrance and reception area, which provided a pleasant welcome, with pictures of events, leaflets and comfortable seating.

During the visit we viewed all the communal areas and some peoples rooms.

The home was found to be free from unpleasant odours, clean and well maintained. Sufficient domestic staff were employed to keep the home to a suitable standard. A maintenance person ensures that repairs are responded to and decoration kept to a suitable standard. Good quality furnishings were present to provide comfortable surroundings for the people who lived there. Equipment to meet the needs of the people who lived there was available.

The garden area, large conservatory and sensory stimulation room was also available for people to use.