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Archived: St Lukes Care Home Good

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Inspection report

Date of Inspection: 28 June 2012
Date of Publication: 11 July 2012
Inspection Report published 11 July 2012 PDF

People should be treated with respect, involved in discussions about their care and treatment and able to influence how the service is run (outcome 1)

Meeting this standard

We checked that people who use this service

  • Understand the care, treatment and support choices available to them.
  • Can express their views, so far as they are able to do so, and are involved in making decisions about their care, treatment and support.
  • Have their privacy, dignity and independence respected.
  • Have their views and experiences taken into account in the way the service is provided and delivered.

How this check was done

Our judgement

The provider was meeting this standard. People’s views and experiences were taken into account in the way the service was provided and delivered in relation to their care.

User experience

People who used the services at St Lukes Care Home have a diagnosis of dementia and other age related conditions. This meant it was difficult for people to give their verbal opinions about the service they received. We spoke with people living at the home; we looked at people’s records and how people interacted with the staff. General observations were made throughout the visit and we had discussions with staff and visiting relatives to obtain their views.

We spoke with six relatives and visitors who told us what it was like at the home and how staff provided the care and support. Relatives and visitors we spoke with made the following comments:

“We came to have a look around and we chose this one.”

“We looked at other homes but we chose this one.”

“This unit is like one big family.”

“I always feel welcome and I call everyday.”

“I have been visiting here for years and go to other homes as well. The staff are all lovely.”

Other evidence

We found that the management of St Lukes Care Home provided prospective residents with satisfactory information prior to moving in. The information gave details about the services and facilities provided. A copy of this information was available in the reception area, which also contained a range of other leaflets and information for visitors and relatives to view.

People we spoke with told us they were invited to visit the home prior to admission, to meet with the staff and other people who lived there.

We observed visitors were made welcome at all times and called in throughout the day. We spent sometime talking with visitors and relatives who provided positive comments on the home. Some visitors we spoke with told us they called every day and assisted their relatives with their meals as this was what they liked to do. A relative told us: “I give her lunch and it makes my day.”

We were told people were able to make choices of how they wished to spend their day. We observed this during our visit as some people wished to stay in their own rooms; others used the lounges to chat with staff, visitors, or watch TV.

An activity coordinator was employed, who organised a range of activities. These included: trips out on the mini bus, church visits, sensory stimulation, celebrations and entertainers. The hairdresser was attending to people at the time of the visit and they were observed to enjoy her visit.

The people we spoke with expressed the view their dignity was maintained, as staff supported them well with personal care.

People told us they were offered a choice of meals, alternatives where available and special diets were catered for.

There was a pleasant, relaxed and friendly atmosphere throughout the day as people talked with each other, visitors and staff. The staff were observed to speak with people in a respectful manner and treated them with dignity and respect at all times. Staff always knocked on peoples doors prior to entering their rooms.

People told us meetings took place to obtain the views of the people who used the service. As the manager was new to the service in May 2012 she has been holding meetings with people who lived there, staff and relatives. A quarterly newsletter kept people informed of progress, events and celebrations. The manager told us that annual surveys were completed by the company to obtain people’s views of the care and support provided. This showed the staff listened to people’s comments.