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Archived: St Lukes Care Home Good

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All reports

Inspection report

Date of Inspection: 6 June 2013
Date of Publication: 20 July 2013
Inspection Report published 20 July 2013 PDF


Inspection carried out on 6 June 2013

During a routine inspection

Relatives told us they had been involved in discussions about care and support prior to their relatives admission and confirmed that this was an ongoing process. One person advised: �They always explain fully if you ask why something has not been done or care has changed.�

We saw examples of good communication and patience by staff, who interacted with people in a quiet and reassuring manner. Staff were friendly and respectful to the people they were supporting. We also noted staff knocking before going into people's bedrooms. We noted that people living at the service were well dressed and had clean laundered clothes. We observed that staff carrying out caring interventions told people they were supporting what they were going to do and why in an appropriate manner. They talked to people throughout, explaining what they were doing and offering re-assurance.

The service had developed areas within the environment to support people with dementia. They had developed an open plan cinema and a fully adapted bar in the units. They had also introduced specialised picture signs as a way of advising people regarding daily services like meals and were facilities were, such as were toilets and bathrooms were located. These tools for communication helped people with dementia to be orientated and reminded about their surroundings and living space respecting their individual communications needs.