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Archived: St Lukes Care Home Good

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Inspection report

Date of Inspection: 13 September 2011
Date of Publication: 7 October 2011
Inspection Report published 7 October 2011 PDF


Inspection carried out on 13 September 2011

During an inspection in response to concerns

A Strategy Meeting was convened by Halton Borough Council on 31st August 2011 due to a number of concerns about the operation of St Lukes that are detailed in this report.

Community Integrated care have developed an action plan to address the shortfalls identified. Halton Borough Council are working with Community Integrated Care to ensure the full implementation of the action plan so that service users� needs are met and they are safeguarded from abuse.

We spoke with one person who told us that they liked living in the home, they said staff were kind considerate, and helpful.

We spoke to 8 relatives. All had positive comments to make about the care provided by staff and the general service provided. However, 6 of the 8 relatives expressed concern about the levels of staff at the service and how this impacted on the management and prevention of challenging behaviour by service users.

Our observations indicated that at busy times staffing levels and staff deployment did not always meet peoples needs.