You are here

Inspection Summary


Overall summary & rating

Good

Updated 13 November 2018

This inspection took place on 16 October 2018 and was unannounced.

Linda Grove is a ‘care home’. People in care homes receive accommodation and personal care as a single package under one contractual agreement. CQC regulates both the premises and the care provided, and both were looked at during this inspection.

Linda Grove accommodates up to four people with a learning disability in one adapted building. At the time of our inspection, four people were living at Linda Grove. The care service had been developed and designed in line with the values that underpin the Registering the Right Support, CQC policy and other best practice guidance. These values include choice, promotion of independence and inclusion. People with learning disabilities and autism using the service can live as ordinary a life as any citizen.

There was a registered manager in place. A registered manager is a person who has registered with the Care Quality Commission to manage the service. Like registered providers, they are ‘registered persons’. Registered persons have legal responsibility for meeting the requirements in the Health and Social Care Act 2008 and associated Regulations about how the service is run.

At the last inspection, the service was rated Good. At this inspection we found the service remained Good.

People were safeguarded from avoidable harm. Staff knew about the risks of abuse and avoidable harm and there were suitable processes in place should they need to report concerns. The provider had procedures in place to identify, assess, manage and reduce risks to people's health and wellbeing which were tailored to their individual needs.

There were sufficient staff on duty to keep people safe and meet their needs. Safe recruitment procedures were in place.

Safe medicines management was followed and people received their medicines as prescribed. Staff protected people from the risk of infection and followed procedures to prevent and control the spread of infections.

Staff were supported by regular supervision and an annual appraisal and staff had appropriate training to ensure they had the knowledge and skills to carry out their roles effectively.

Staff supported people to eat and drink sufficient amounts to meet their needs. Staff liaised with other health and social care professionals and ensured people received effective, coordinated care in regard to any health needs.

People’s rights were protected in line with the Mental Capacity Act (MCA) 2005 and Deprivation of Liberty Safeguards (DoLS). People were supported to have maximum choice and control of their lives and staff supported them in the least restrictive way possible.

People lived in an environment that met their needs.

Staff treated people with kindness, respect and compassion. They were aware of people’s communication methods and how they expressed themselves. Staff respected people’s individual differences and supported them with any religious or cultural needs. People’s privacy and dignity was respected and their independence was promoted.

People received personalised care that meet their needs. Assessments were undertaken to identify people’s support needs and these were regularly reviewed. Detailed care records were developed informing staff of the level of support people required and how they wanted it to be delivered. People were encouraged and supported to engage in meaningful activities according to their individual preferences.

A complaints process ensured any concerns raised were listened to and investigated. Feedback was sought about the service and this was used to drive improvement.

Staff felt supported by most members of the management team but feedback about the registered manager was mixed.

A programme of audits and checks were in place to monitor the quality of the service and improvements were made where required.

Further information is in the detailed findings below.

Inspection areas

Safe

Good

Updated 13 November 2018

The service remained Good.

Effective

Good

Updated 13 November 2018

The service remained Good.

Caring

Good

Updated 13 November 2018

The service remained Good.

Responsive

Good

Updated 13 November 2018

The service remained Good.

Well-led

Good

Updated 13 November 2018

The service improved to Good.

Improvements had been made to people�s care records and care plans were up to date and detailed.

Staff were positive about most members of the management team but not all staff felt supported by the registered manager. The regional manager had plans to explore this feedback.

There were quality auditing and management systems in place to ensure continual improvement and development.