3 May 2023
During a routine inspection
At the time of the inspection, the location did not care or support for anyone with a learning disability or an autistic person. However, we assessed the care provision under Right Support, Right Care, Right Culture, as it is registered as a specialist service for this population group.
About the service
Quality Healthcare Professionals Ltd is domiciliary care service providing personal care to 2 people at the time of the inspection. The service can provide nursing or personal care.
Although it had been registered with CQC since May 2022, it had only started to provide personal care 2 months before the inspection.
People’s experience of using this service and what we found
Right Support:
People were supported to have maximum choice and control of their lives and staff supported them in the least restrictive way possible and in their best interests; the policies and systems in the service supported this practice.
The registered manager involved people and, where appropriate, their relatives meaningfully in decisions about their care. People’s care needs were comprehensively assessed before their care package commenced. These assessments formed the basis of their care plans, which informed staff how they should meet people’s support needs and preferences. This included managing health conditions, meeting dietary needs and preferences and communication needs.
Right Care:
People and relatives found the registered manager and staff to be kind and caring. They said staff treated them and their loved one with respect. This was all reflected in the way the registered manager and staff spoke about their work with the service and the people they supported.
Staff understood people’s support needs well. They were attentive and anticipated what was needed.
People had just one regular member of staff supporting them. With people’s agreement, the registered manager was introducing new staff to their care so people had a small team working with them, which would provide continuity in the event their usual member of staff was off work.
Right Culture:
People, relatives and staff voiced confidence in the service and the way it was run. People felt able to approach the registered manager in event of any concerns about their care and the service they received. Everyone we spoke with found the registered manager contactable, approachable and supportive.
Staff had the skills they needed to work safely and effectively, including supporting people with their medicines.
The registered manager and staff worked closely with healthcare professionals to ensure people received the support they needed to manage their health.
The registered manager had a close overview of the service. The service only took on new care packages where the registered manager was assured this was manageable within the service’s staffing complement.
For more details, please see the full report which is on the CQC website at www.cqc.org.uk.
Rating at last inspection
This service was registered with us on 4 May 2022, and this is the first inspection.
Why we inspected
This inspection was prompted by a review of the information we held about this service.
Follow up
We will continue to monitor information we receive about the service, which will help inform when we next inspect.