Last updated 7 October 2016
We carried out this inspection under Section 60 of the Health and Social Care Act 2008 as part of our regulatory functions. This inspection was planned to check whether the provider is meeting the legal requirements and regulations associated with the Health and Social Care Act 2008, to look at the overall quality of the service, and to provide a rating for the service under the Care Act 2014.

This inspection took place on the 13 September 2016 and was announced. We gave the provider 48 hours’ notice that we would be visiting the service. This was because Hosanna Social Care services provides a domiciliary care service, and we needed to make arrangements to visit and speak with people using the service, staff and to have access to records. The inspection was undertaken by one inspector.

We asked the provider to complete a Provider Information Return (PIR). This is a form that asks the provider to give some key information about the service, what the service does well and improvements they plan to make. The form was completed and returned so we were able to take the information into account when we planned our inspection. We reviewed the information we held about the service. We also contacted the local authority who monitor and commission services, for information they held about the service. We used the information we had gathered to plan what areas we were going to focus on during our inspection.

In order to gain feedback about the experiences people had using this service we spoke to three relatives. We also spoke with two staff, and the registered manager. We looked at a sample of records including two people’s care records, two staff recruitment and training records. We looked at what systems were in place for monitoring the quality of the service.