We carried out a review of the data available to us about Egeh's Care on 6 July 2023. We have not found evidence that we need to carry out an inspection or reassess our rating at this stage.
This could change at any time if we receive new information. We will continue to monitor data about this service.
If you have concerns about Egeh's Care, you can give feedback on this service.
People’s experience of using this service and what we found
The service ensured people’s safety was fully assessed and managed. Risks to people were identified at their initial assessment and the provider had systems in place to ensure risk assessments were regularly reviewed and updated where required. Staff were provided with the guidance they required to ensure potential risks to people were minimised as far as possible.
The provider had ensured a sufficient number of staff were in post to meet people’s care and support needs. Pre-employment checks had been carried out to ensure all new staff were safe and suitable for their roles.
The provider had systems in place to minimise the risk of infection to people. Staff were provided with personal protective equipment. Staff had received training in infection prevention and control.
People’s care needs, wishes and preferences were assessed before they started using the service. Their care plans contained guidance for staff on how they should ensure people’s needs were respectfully and effectively met.
People were supported to have maximum choice and control of their lives. Staff supported them in the least restrictive way possible and in their best interests and the policies and systems in the service supported this practice. People’s relatives gave positive feedback about the support their family members received from staff.
Staff respected people’s choices, including those related to protected characteristics such as disability, cultural or religious preferences. People and their relatives had been involved in making decisions about how care and support was provided.
Staff had received an induction at the commencement of their employment to ensure they had the knowledge they required to meet people’s needs. The provider had a system in place to ensure training was refreshed annually or as required. Staff received regular supervision from the registered manager. Spot checks of staff care practice had been carried out.
People’s nutritional support needs were met. People’s care plans included guidance and information for staff on their preferences in relation to meal preparation and preferences.
There was a process in place to report, monitor and learn from accidents and incidents. The service was relatively new and there had been no incidents, accidents or other concerns raised at the time of our inspection. However, the provider had procedures in place to ensure incidents and accidents and concerns were managed and reported effectively, and lessons learned from these where required.
The provider had systems in place to monitor and assess the quality of the care and support provided to people. Policies and procedures which reflected current best practice were in place to underpin this. People’s views about their care were sought on a regular basis. Feedback from people and their relatives was positive.
For more details, please see the full report which is on the CQC website at www.cqc.org.uk
Rating at last inspection
This is the first inspection of the service. This service was registered with us on 27 April 2022.
Why we inspected
This inspection was prompted by a review of the information we held about this service.
Follow up
We will continue to monitor information we receive about the service, which will help inform when we next inspect.