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The provider of this service changed - see old profile

Reports


Inspection carried out on 10, 12 March 2014

During a routine inspection

As part of our inspection we spoke with four people who used the service and six staff. The people we spoke with told us that they were asked for their consent before they received their treatment.

We saw that at registration people were asked about their previous medical history including prescribed medication. The information was updated at each visit and the dentist confirmed that any changes in condition or medication was charted and recorded.

One person who used the service told us "It's always very clean when I come for treatment" and "Very confident; the treatment room and everything looks well maintained".

Staff received appropriate professional development. We checked the registration details of dental staff working at Gardens Dental Centre. We saw evidence of staff's registration with the General Dental Council (GDC) along with details of their verifiable and non-verifiable learning and development hours.

The provider made information available to people through a practice leaflet. Staff told us that they welcomed feedback and encouraged people to ask questions. People were made aware of the complaints system. This was provided in a format that met their needs. We asked for and received a summary of complaints people had made and the provider's response. One person told us "I'm very happy at this practice, no complaints". Another person told us "I've not needed to complain; I've never had a bad service from the practice".