BPAS - Merseyside

This means we looked for evidence that people were protected from abuse and avoidable harm.

At our last assessment we rated this key question requires improvement. At this assessment the rating has changed to good.

Good: This meant people were safe and protected from avoidable harm.

The service had a systemic approach to learning. Managers investigated incidents and identified learning and made improvements. There was a strong clear approach to safeguarding. Staff understood and managed risks. The facilities and equipment met the needs of the women and were clean and well-maintained. There were enough staff with the right skills, qualifications and experience.

Improvements had been made to the service including changes to medicine management systems and processes. The service was working through a medicines management action plan.