BPAS - Merseyside

This means we looked for evidence that the service met people’s needs.
At our last assessment we rated this key question requires improvement. At this assessment the changed to good.

Good: This meant people’s needs were met through good organisation and delivery.

We found women were involved in decisions about their care. Women and communities were always at the centre of how care was planned and delivered. Women knew how to give feedback and were confident the service took it seriously and acted on it. The service was easy to access and worked to eliminate discrimination. Women received fair and equal care and treatment. The service worked to reduce health inequalities through training and feedback. Women were involved in planning their care and understood options around choosing not to received treatment.