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Inspection Summary


Overall summary & rating

Good

Updated 24 October 2017

Dean View Villas is registered to provide accommodation and personal care to a maximum of eight people who have a learning disability or physical disability.

At the last inspection in August 2015 we had rated the service as good. Improvements were required with regard to staff training and supervision. At this inspection we found that the improvements had been made and the service remained good.

Some people were unable to tell us about the service because of their complex needs. People appeared content and relaxed with the staff who supported them. Those that could speak with us told us that care was provided with kindness. Staff knew the people they were supporting well and we observed that care was provided with patience and kindness and people’s privacy and dignity were respected.

Detailed records accurately reflected the care provided by staff. Risks to people’s well-being were assessed and kept under regular review.

There were sufficient staff to provide safe and individual care to people. Staffing arrangements were flexible. People were protected as staff had received training about safeguarding and knew how to respond to any allegation of abuse. When new staff were appointed, thorough vetting checks were carried out to make sure they were suitable to work with people who needed care and support.

People had access to health care professionals to make sure they received appropriate care and treatment. Staff followed advice given by professionals to make sure people received the care they needed. People received a varied and balanced diet to meet their nutritional needs. Systems were in place for people to receive their medicines in a safe way.

People were supported to have maximum choice and control of their lives and staff supported them in the least restrictive way possible, the policies and systems in the service supported this practice. Staff had an understanding of the Mental Capacity Act 2005 and best interest decision making, when people were unable to make decisions themselves. However, we have made a recommendation about the Court of Protection arrangements that had been promoted by the organisation for some people as they were not independent of the organisation and could pose a conflict of interest.

People were provided with opportunities to follow their interests and hobbies and they were introduced to new activities. They were encouraged and supported to go out and engage with the local community and maintain relationships that were important to them.

Relatives and staff spoke well of the registered manager and they said the service had effective leadership. Systems were in place to enable people to raise complaints. People told us they would feel confident to speak to staff about any concerns if they needed to. The provider undertook a range of audits to check on the quality of care provided.

Further information is in the detailed findings below.

Inspection areas

Safe

Good

Updated 24 October 2017

The service remains good.

Effective

Good

Updated 24 October 2017

The service remains good.

Staff received supervision and training to support them to carry out their role effectively.

Staff had an understanding of the Mental Capacity Act 2005 and best interest decision making, when people were unable to make decisions themselves. Best interest decisions were mostly made appropriately on behalf of people, with regard to care and treatment. However, we have made a recommendation about the Court of Protection arrangements promoted by the organisation for some people.

Caring

Good

Updated 24 October 2017

The service remains good.

Responsive

Good

Updated 24 October 2017

The service remains good.

Well-led

Good

Updated 24 October 2017

The service remains good.