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Inspection Summary


Overall summary & rating

Good

Updated 20 December 2018

Tunstall Hall Care Centre is a care home. People in care homes receive accommodation and nursing or personal care as single package under one contractual agreement. CQC regulates both the premises and the care provided, and both were looked at during this inspection.

Tunstall Hall provides accommodation and personal care for up to 33 people and at the time of our inspection, there were 26 people using the service some of who were living with dementia. The building is spread over three floors with two other separate buildings used as Independent Living Bungalows. At this inspection, only one of the bungalows was occupied.

At our last inspection we rated the service good. At this inspection we found the evidence continued to support the rating of good and there was no evidence or information from our inspection and ongoing monitoring that demonstrated serious risks or concerns. This inspection report is written in a shorter format because our overall rating of the service has not changed since our last inspection.

People, relatives and staff told us that Tunstall Hall was a safe place to live. Staff knew of people’s risks and how to manage them well. There were enough staff to meet the needs of people and the staff were suitably skilled to do so. People received their medication on time and staff knew how to reduce the risk of the spread of infection to people. The service recognised when things went wrong and the service was on a journey of improvement.

People had their needs assessed by a team who worked well with other agencies and healthcare professionals. People had enough food and drink. People were supported to have maximum choice and control of their lives and staff supported people in the least restrictive way possible; the policies and systems in the service supported this practice.

People spoke positively about the staff who were described as caring. Staff knew people they were supporting well and people had their dignity upheld and respected. People and staff told us the registered manager was friendly and approachable and people knew how to make a complaint should they need to.

People had access to activities and people had their needs assessed in a way that was person-centred and were given choice and control over how their care needs were met. End of Life wishes were considered and planned for.

Further information is in the detailed findings below.

Inspection areas

Safe

Good

Updated 20 December 2018

The service remains Good

Effective

Good

Updated 20 December 2018

The service remains Good

Caring

Good

Updated 20 December 2018

The service remains Good

Responsive

Good

Updated 20 December 2018

The service remains Good

Well-led

Good

Updated 20 December 2018

The service remains Good