The Care Quality Commission

Archived: MiHomecare - Deal

32 Albert Road, Deal, Kent, CT14 9FE (01304) 379500

Provided and run by:
MiHomecare Limited

All Inspections

3 October 2013

During an inspection looking at part of the service

Our inspection of 24 July 2013, found that improvements were needed to ensure that people were protected from the risks of unsafe or inappropriate care and treatment because accurate and appropriate records were not being maintained.

During this inspection we found that improvements had been made and the provider was compliant.

We visited the office and spoke with the Registered Manager and one member of staff. We also spoke by telephone with four people using the service.

We found that records such as care plans and risk assessments were fit for purpose, and gave staff written guidelines to show that people were receiving the care they needed.

People told us they were satisfied with the service. They said: 'I am very satisfied with the service, my carer is superb. She is an angel from heaven'. 'The staff are very good'. 'I am very happy with the service'.

24 July 2013

During a routine inspection

We visited the office and spoke with the registered manager and five members of staff. We later spoke to fifteen people who used the service and three relatives.

People confirmed that they had given their consent and been involved in discussions about their care, sometimes with a family member, when the service had first started.

People spoken with told us they were satisfied with the service they received and that their care was personalised to their needs, however some care plans did not fully reflect the care being provided.

People felt that the service recruited the right calibre of staff. They told us: 'They go above and beyond the call of duty'. 'Most of the carers have been excellent and I have let management know of particular ones. I believe you should always compliment good work where it is deserved'.

People spoken with told us they had been asked for their feedback on the service they received. They said they did not have any complaints and were confident that when issues were raised they would be listened to and acted upon.

Records were not always fit for purpose as care plans and risk assessments lacked detail to give staff written guidelines to show that people were receiving the care they needed safely.

11 June 2012

During a themed inspection looking at Domiciliary Care Services

We carried out a themed inspection looking at domiciliary care services. We asked people to tell us what it was like to receive services from this home care agency as part of a targeted inspection programme of domiciliary care agencies with particular regard to how people's dignity was upheld and how they can make choices about their care. The inspection team was led by a CQC inspector and joined by an Expert by Experience who is a person who has experience of using services and who can provide a perspective on this type of service.

We spoke with the manager, senior staff and one care worker at the time of our visit to the office and also spoke with four care workers over the telephone.

We spoke with 24 people who received a service from this agency over the telephone and visited four people in their homes. We also spoke to three relatives at the time of our visit. People spoke positively about their care workers and felt that they fully supported their care needs. All of the people we talked with told us that they were treated with respect and kindness.

People said that their care was personalised to their needs and they knew about their care plans. Most of the people felt that staff were trained and understood their needs. However, a few people said that the less experienced staff could do with more training.

People told us that they felt safe using the service and if they had concerns they would speak with a family member, friend or somebody from the office.