The Care Quality Commission
  • Services in your home
  • Homecare service

Archived: MiHomecare - Brent

Suite 3, 3rd Floor Alperton House, Bridgewater Road, Wembley, HA0 1EH (020) 8795 5625

Provided and run by:
MiHomecare Limited

All Inspections

18 April 2013

During a routine inspection

We spoke with four people who used the service and two carers on the telephone to seek their views on the quality of the service provided. They told us that they were satisfied with their care workers and overall the service that was provided. One of them told us that 'Everything is running smoothly'.

We looked at various care records and telephone survey forms and saw that people gave positive feedback indicating that the service improved the quality of their lives.

We also spoke with two members of staff face to face. They told us they were happy with the support and training that was provided by Enara Community Care. They also told us they got on well with the people they provided care for.

We found that people were provided with information regarding the service and provided a flexible service to meet individual wishes and needs.

We found that there were appropriate procedures in place to safeguard people from abuse and to monitor the services in order to ensure people's welfare and safety.

2 May 2012

During a routine inspection

We asked people using the service if they were able to contribute to the care provided and if the provider and carers involved them in the provisions of treatment and care. All of the people spoken with felt involved in the provision of care and confirmed that their needs were met. People using the service told us that they were satisfied with the care provided and their wishes were taken into consideration during the care planning process. One person told us, "I have been involved in the care plan and told them what I need them to do".

We asked people using the service if they felt safe with staff and confident that the provider would deal with allegations of abuse. All of the people spoken with confirmed that they felt safe with their carer and never had to make any allegations of abuse and had confidence in the provider that abuse allegations would be addressed.

People using the service told us that they were satisfied with staff supporting them. We asked people if staff had the necessary skills to do the job. One person told us, "my carer knows what she is doing and we talked about the training she had received".

People using the service told us that the agency regularly sought feedback about the care and treatment it provided. People told us that this was done in the form of annual satisfaction questionnaires and regular visits to the person's home to observe carers and to discuss the quality of care provided.