26 November 2012
During a routine inspection
People spoken with told us that their care was personalised to their needs. People said their preferred names were always used. One person said, 'If I need a little extra doing one day they just do it'.
People were aware of their care plan although could not always recall the detail. They confirmed that they and sometimes their family had been involved in discussions about their care, when the service had first started.
People felt that staff had received training and had the necessary skills in order to meet their needs.
People told us that they felt safe when staff visited and if they had any concerns they would speak with a family member or somebody from the office. People were confident any concerns would be addressed.