Aegys Smart Care

On this page

• Overview
• Assessing needs
• Delivering evidence-based care and treatment
• How staff, teams and services work together
• Supporting people to live healthier lives
• Monitoring and improving outcomes
• Consent to care and treatment

Effective – this means we looked for evidence that people’s care, treatment and support achieved good outcomes and promoted a good quality of life, based on best available evidence.

At our last assessment we rated this key question requires improvement. At this assessment the provider had made improvements and was no longer in breach of regulation relating to person-centred care. The rating has changed to good.

This meant people’s outcomes were consistently good, and people’s feedback confirmed this.

This service scored 75 (out of 100) for this area. Find out what we look at when we assess this area and How we calculate these scores.

The provider made sure people’s care and treatment was effective by assessing and reviewing their health, care, wellbeing and communication needs with them.

People had care plans in place, and they were reviewed regularly.

The provider planned and delivered people’s care and support with them, including what was important and mattered to them. This was done in line with legislation and current evidence-based good practice and standards, including NICE (National Institute for Health and Care Excellence) guidance for ‘Managing medicines for adults receiving social care in the community’.

Staff worked well together, and the provider worked well with other services. They shared information about people when people moved between different services and worked with other services to provide the right care and support to people when they needed it.

A person’s relative told us, “The manager has been out to look at [family member] when they have beenunwell,and they will flag it up to the doctor. They send a more detailed report to the doctor than I could.” They also said, “When [family member] has been in hospital, their carers go in to do their personal care and give them breakfast. We have requested this. The hospital wanted them [the carers] to work there because they were so impressed with them.”

The provider supported people to manage their health and wellbeing to maximise their independence, choice and control. Staff supported people to live healthier lives and where possible, reduce their future needs for care and support.

A person’s relative told us, “[Family member] isa very sloweaterand they [staff] are very patient with them. They leave them two small bottles of water by their bed, on the table, with cookies if they want them.” They also said, “They take [family member’s] blood pressure every morning. Their support has been second to none” and “They help [family member] with their exercises.”

People’s care and support was monitored. Outcomes were positive and met both clinical expectations and the expectations of people and their families.

A person’s relative told us, “The service is more than good, it is excellent. If it wasn’t for them, I don’t think [family member] would be here. It is important for me that they do what they are doing.”

The provider and staff sought and obtained consent from people and their families in line with legislation and good practice and respected people’s rights when delivering person-centred care and support.

The provider followed the principles of the Mental Capacity Act 2005 when seeking and obtaining people’s consent, and people and their relatives told us staff explained what they were going to do before doing it and asked for their permission.