Aegys Smart Care

Updated 27 November 2025

Aegys Smart Care is a home care service providing personal care to people living with dementia, learning disabilities and/or autism, mental health needs, physical disabilities and sensory impairment. They support older people and younger adults. At the time of our assessment 3 people were using the service.

We assessed the service from 28 November 2025 to 16 December 2025.

We carried out the assessment due to the time elapsed since our last assessment and service’s rating at that assessment.

At our last assessment the provider was in breach of legal regulation in relation to person-centred care, good governance and fit and proper persons employed, and the service was rated requires improvement. Improvements were found at this assessment, and the provider was no longer in breach of regulation. The rating has changed to good.

People received safeand effectivecare and support and were protected from abuse. They andtheir families felt safe with care staff and managers.Theywere protected fromthe risk ofinfectionandreceived their medicines as prescribed.

Peopleand their relativeswere able to raise concerns and share feedback, felt comfortable to do so, and were confident they would be listened to and action taken.

We expect health and social care providers to guarantee people with a learning disability and autistic people respect, equality, dignity, choices and independence and good access to local communities that most people take for granted. 'Right support, right care, right culture' is the guidance CQC follows to make assessments and judgements about services supporting people with a learning disability and autistic people and providers must have regard to it.

At the time of our assessment, the service was not supporting any autistic people or people with a learning disability, but the provider had regard to ‘Right support, right care, right culture’.

Updated 27 November 2025

People’s care and support were planned and delivered with them, including what was important and mattered to them. The provider obtained their consent in line with legislation. They all experienced good outcomes, which met both clinical and their own expectations.

People and their families were treated with kindness, empathy and compassion and staff respected their privacy and dignity. They were treated as individuals and staff made sure their care and support met their needs and preferences. They were supported to be as independent as possible and had choice and control over their care and support.

A person told us, “I am happy with my care and the service.” A person’s relative said, “They [staff] have never missed [a care call]. If something happens, they will ring and rearrangethings,so we always have someone come.” They also told us, “They [staff] are very caring, considerate and supportive.”