Bright Horizons Care Recruitment Limited

Updated 21 October 2023

The inspection

We carried out this inspection under Section 60 of the Health and Social Care Act 2008 (the Act) as part of our regulatory functions. We checked whether the provider was meeting the legal requirements and regulations associated with the Act. We looked at the overall quality of the service and provided a rating for the service under the Health and Social Care Act 2008.

Inspection team

The inspection was completed by 1 inspector.

This service is a domiciliary care agency. It provides personal care to people living in their own houses and flats and specialist housing.

Registered Manager

This provider is required to have a registered manager to oversee the delivery of regulated activities at this location. A registered manager is a person who has registered with the Care Quality Commission to manage the service. Registered managers and providers are legally responsible for how the service is run, for the quality and safety of the care provided and compliance with regulations.

At the time of our inspection there was a registered manager in post. The registered provider was also the registered manager.

Notice of inspection

We gave the service 48 hours’ notice of the inspection. This was because it is a small service and we needed to be sure that the provider or registered manager would be in the office to support the inspection.

Inspection activity started on 25 July 2023 and ended on 13 October 2023. We visited the location’s office on 25 July 2023.

What we did before the inspection

We reviewed information we had received about the service since it became operational. We used the information the provider sent us in the provider information return (PIR). This is information providers are required to send us annually with key information about their service, what they do well, and improvements they plan to make. We used all this information to plan our inspection.

During the inspection

We spoke with the registered provider who is also the registered manager and examined a range of records. We reviewed 3 people’s care records and 4 staff recruitment records, including evidence of training, supervision and ‘spot visits.’ We looked at the service’s quality assurance arrangements, staff duty rosters and complaint management records.

Updated 21 October 2023

We expect health and social care providers to guarantee people with a learning disability and autistic people respect, equality, dignity, choices and independence and good access to local communities that most people take for granted. ‘Right support, right care, right culture’ is the guidance CQC follows to make assessments and judgements about services supporting people with a learning disability and autistic people and providers must have regard to it.

At the time of the inspection, the location did not care or support anyone with a learning disability or an autistic person. However, we assessed the care provision under Right Support, Right Care, Right Culture, as it is registered as a specialist service for this population group.

About the service

Bright Horizons Care Recruitment Limited is a domiciliary care service providing the regulated activity of personal care. The service provides support to older people and people who are living with dementia.

Not everyone who used the service received personal care. CQC only inspects where people receive personal care. This is help with tasks related to personal hygiene and eating. Where they do, we also consider any wider social care provided. At the time of our inspection there were 6 people using the service, of which 4 people were receiving support in line with the regulated activity of ‘personal care’.

People’s experience of using this service and what we found

Right Support:

Staff supported people to have the maximum possible choice, control, and independence over their own lives.

Staff supported people with their medicines.

Right Care:

People received kind and compassionate care. Staff treated people with dignity and respect and understood and responded to their individual needs.

Staff had training on how to recognise and report abuse. Staff understood how to protect people from poor care and abuse.

The service had enough staff to meet people’s needs and keep them safe. People’s support plans reflected their needs and the risks posed.

Right Culture:

People received good quality care and support.

Staff knew and understood people well and were responsive to their care and support needs.

Management and staff put people’s needs and wishes at the heart of everything they did.

For more details, please see the full report which is on the CQC website at www.cqc.org.uk

This service was registered with us on X and this is the first inspection.

Why we inspected

This inspection was prompted by a review of the information we held about this service.

Follow up

We will continue to monitor information we receive about the service, which will help inform when we next inspect.