Lovage Homecare Ltd

On this page

• Overview
• Assessing needs
• Delivering evidence-based care and treatment
• How staff, teams and services work together
• Supporting people to live healthier lives
• Monitoring and improving outcomes
• Consent to care and treatment

Effective – this means we looked for evidence that people’s care, treatment and support achieved good outcomes and promoted a good quality of life, based on best available evidence.

At our last assessment we rated this key question requires improvement. At this assessment the rating has changed to good.

This meant people’s outcomes were consistently good, and people’s feedback confirmed this.

This service scored 75 (out of 100) for this area. Find out what we look at when we assess this area and How we calculate these scores.

The provider made sure people’s care and treatment was effective by assessing and reviewing their health, care, wellbeing and communication needs with them.

People and relatives confirmed their needs were assessed. A relative said, “Was involved with social worker and carers around organising times etc. There is a folder here.”

There were systems in place to review people’s care that included quarterly reviews which were documented. Care plans and risk assessments were developed alongside people, based on their assessments.

The provider planned and delivered people’s care and treatment with them, including what was important and mattered to them.

The provider confirmed care plans and risk assessments were based on best practice guidance, and this was evident in care records we viewed. A variety of assessment tools were used to ensure people’s needs were identified and met, for example falls risk assessments. Staff were aware of the correct care and support that people needed.

The provider worked well across teams and services to support people.

People and relatives were happy with how all the services worked together.

Staff worked well together, this included sharing information about people through daily notes. There was a system in place to ensure the staff team worked together and alongside other professionals to deliver care to people, such as with the district nurses when people required catheter care.

The provider supported people to manage their health and wellbeing to maximise their independence, choice and control.

People and relatives confirmed people’s health needs were responded to.A relative told us, “Staff have flagged up medical issues which have been dealt with.”

Staff were aware of people’s health needs and the support they needed. People’s health needs were assessed, and plans were in place to monitor these conditions, including when 1 person experienced changes in blood pressure.

The provider routinely monitored people’s care and treatment to continuously improve it.

There were systems in place that ensured people’s needs were reviewed and changes made to their care if needed, however people’s care remained stable and no changes were required. Staff confirmed they were aware of people’s needs and how they delivered support in line with this.

The provider told people about their rights around consent and respected these when delivering person-centred care and treatment.

People raised no concerns to us and a relative told us, “The written report always says staff have asked for consent, I have heard them ask to change [the] pad.”

The provider was not currently supporting anyone who was not able to consent to their care, however the provider was able to explain the action they would take if needed. Staff had received training in this area and were aware of the processes to follow. They told us it was important to gain consent from people before completing tasks. One staff member told us, “I always ask first.”