- Homecare service
Lovage Homecare Ltd
Assessment report published 22 September 2026
Contents
Ratings
Our view of the service
Date of Assessment: 15 September 2026. Lovage Homecare Ltd is a domiciliary care agency providing personal care to younger or older adults with learning disabilities or autistic spectrum disorder, dementia or physical disability and mental health conditions. Not everyone supported by this service received the regulated activity of personal care. This assessment looked at people’s personal care and support. At the time of our assessment there were 3 people in receipt of a regulated activity. This assessment was completed to identify if the required improvements had been made following a previous inspection in August 2023.
We assessed the service against ‘Right support, right care, right culture’ guidance to make judgements about whether the provider guaranteed autistic people and people with a learning disability respect, equality, dignity, choices, independence and good access to local communities that most people take for granted.
At the time of the assessment, the service was not supporting any autistic people or people with a learning disability, but the provider had regard to ‘Right support, right care, right culture’.
The provider was previously in breach of the legal regulations in relation to compliance with the Mental Capacity Act 2005, and governance. Improvements were found at this assessment, and the provider was no longer in breach of these regulations.
People received care that was assessed, safe and based on their individual needs. People and those important to them were involved with this process. People were protected from potential abuse as safeguarding procedures were in place and followed. Infection control was considered. Medicines were managed safely. The principles of The Mental Capacity Act (2005) were understood.
People were treated in a kind and caring way by staff they liked and felt comfortable with. Staff were safely recruited and had the skills and knowledge to support people and deliver care at the times people needed it.
There were systems in place to monitor quality of the service. Staff felt listened to and involved with the service. There were systems in place to manage complaints and ensure learning was actioned.
People's experience of this service
People and relatives were happy with their care. They spoke positively about the care they received, their involvement with the service, the staff and the timing of their calls. They spoke positively about how the service was managed.