You are here

Inspection Summary


Overall summary & rating

Good

Updated 23 February 2021

Robert Harvey House is a care home providing accommodation and nursing care for up to 52 people. At the time of our inspection 38 people lived at the home.

We found the following examples of good practice.

The impact of the pandemic on people’s wellbeing was regularly reviewed and care plans were updated to reflect people’s changing needs. For example, a review had identified a person had lost weight since their loved ones were unable to visit. Scheduled video calls during mealtimes took place to improve the person’s dining experience and encourage them to eat.

The home had a visiting pod that loved ones could access from the garden. There was a booking system available and cleaning regime for the area. This meant people could enjoy visits in a safe and comfortable environment.

Staff used handheld devices to update people's care records. The devices also supported socially distanced staff handovers. This minimised the spread of infection.

Separate designated rooms were used for the two types of staff COVID-19 tests. The rooms were organised to process staff testing efficiently and safely. The rooms were ventilated and signage reminded staff about the correct use of Personal Protective Equipment (PPE) and how to sanitise the area.

The provider ensured people were assessed to be able to self-isolate before moving to the home. This minimised the risk of infection being spread as a result of people coming to the service.

Inspection areas

Safe

Good

Updated 23 February 2021

Further information is in the detailed findings below.

Effective

Outstanding

Updated 23 February 2021

Caring

Good

Updated 23 February 2021

Responsive

Good

Updated 23 February 2021

Well-led

Good

Updated 23 February 2021