Robert Harvey House

Updated 30 June 2026

Date of assessment: 22 July to 21 August 2026. Robert Harvey House is a care home registered to provide accommodation for persons who require nursing or personal care for up to 52 older people, people living with a physical disability, people living with sensory impairment and people living with dementia. At the time of our assessment the service was providing support to 42 people.

We have assessed the service against all the quality statements in the key questions of safe, effective, caring, responsive and well-led.

The service demonstrated an outstanding culture of safety, openness, and continuous learning where people consistently experienced high-quality, responsive care. People, relatives and staff consistently described the service as safe, supportive, and well-led. Robust risk management systems, proactive learning from incidents and effective oversight made sure people were protected while maintaining their independence and choice.

People received exceptionally personalised care tailored to their individual health, wellbeing, communication and support needs. They and their relatives were fully involved in planning, reviewing and shaping support, ensuring care reflected personal preferences and desired outcomes.

Staff demonstrated genuine kindness, compassion and respect. Interactions were warm, respectful, and person centred. Care plans reflected people's individual preferences, goals, and aspirations. People and relatives told us they felt listened to, valued and empowered to make decisions about their lives. Information was provided in ways people could understand enabling them to make informed choices and remain actively involved in their care and future planning.

The service benefited from visible, inspirational leadership that promoted a culture focused on helping people achieve fulfilling and meaningful lives. Staff felt highly supported and valued, with opportunities for development, wellbeing and career progression.

There were strong, robust governance arrangements, clear accountability, and effective quality assurance processes that drove continuous improvement and positive outcomes. The provider worked proactively with the wider community and partner organisations, sharing learning and best practice to enhance care both within the service and across the wider health and social care sector.

Updated 30 June 2026

People and their relatives consistently described receiving exceptional care and support within a warm, homely environment. The spoke highly of the compassionate staff, who knew people well, respected their choices and promoted their independence. People told us they felt safe and were happy. One person said, “The environment is immaculate. It is safe and clean.” Another person highlighted the caring culture of the service stating, “What I particularly like about the staff is they always emphasise this is your home and we are here to support you. Isn’t that great?” This reflected the strong person-centred ethos embedded throughout the home.

People and their relatives spoke highly of the accessibility of the management team. They told us there were sufficient staff available to meet people’s needs and any concerns would be addressed promptly and effectively. One relative shared with us, “Any concerns at all, you can go straight to [Registered manager] and they will always sort things out.” This demonstrated a culture of openness, responsiveness and continuous support.

People consistently told us they received highly personalised care, support and treatment that met their individual needs. The were confident in accessing healthcare services when required and described positive outcomes from the support they received from staff. One person told us, “If I need to see the GP, I will tell the staff and my name is added to the list to see the GP at their next visit, which is good.” People and their relatives told us they were actively involved in planning and reviewing of their care which ensured their preferences, choices and wishes remained central to the support provided.

People and their relatives told us they particularly valued the homely environment and strong sense of community. The home fostered a genuinely inclusive and positive atmosphere where people felt respected and listened to. Staff were described as compassionate and knowledgeable, with people commenting staff understood them well, including communication needs, enabling meaningful relationships and personalised support.

People were well supported to maintain good nutrition and hydration. Feedback regarding meals was highly positive, with people praising both the quality and variety of food available. One person said, “I am happy with the food, it’s good, there is a large variety and choice.”

People also benefited from an extensive and varied programme of meaningful activities and social opportunities. They told us there was always something enjoyable to participate in, helping to maintain their independence, well-being and social connections. One person said, “Each day we have different activities and entertainment. One day we had a theatre company, which I enjoyed, we also have shows and singing. There is also a gentleman who helps us to do exercise.” A relative told us, “There are many activities and [person] enjoys them. They like the exercises, bingo, singing.” The wide range of activities available contributed significantly to people leading fulfilled and enriched lives.