The Care Quality Commission

Archived: Crossroads Care West Suffolk

4 Bunting Road, Bury St Edmunds, Suffolk, IP32 7BX (01284) 748811

Provided and run by:
Crossroads Care West Suffolk

All Inspections

17 July 2013

During a routine inspection

We inspected this service in September 2012 and found that some improvements were required around ensuring that care plans and risk assessments were up to date and meeting people's needs. We also outlined required improvements around formal supervision of staff and mandatory training updates. We requested that the provider submit an action plan to us and they told us that they planned to implement the improvements by 31 May 2013. We returned to re-inspect the service on 17 July 2013 and found that some improvements had been implemented.

We spoke with 28 people who were using the service and/or their relative and feedback given was very positive. People told us that staff were kind, caring and punctual and that minor issues were dealt with swiftly. One person said, "My carer is wonderful and I have no complaints.". Another said, "My needs are met well."

We found that the majority of care plans had been reviewed since our last inspection, but that ongoing work was planned. We noted that, whilst risk assessments covered the majority of people's needs, there was scope to ensure that the risks associated with reduced mobility and community outings were better recorded.

Most staff had received training updates in mandatory topics, although there was scope to improve the way that this information was recorded. Plans for formal supervision going forward were in place. Staff meetings took place and staff told us that they felt empowered to feedback any concerns they had.

28 September 2012

During a routine inspection

We spoke with four people who were using the service. They told us that Crossroads staff were polite and treated them with respect. They all told us that they felt safe inviting the carer into their home. One person said, "This is a fabulous service and I cannot speak highly enough about the support I get from Crossroads carers." Another person explained that, "Crossroads staff give my spouse the opportunity to pursue a hobby once a week, safe in the knowledge that I am being well looked after and for that, I am very grateful."

We spoke with six relatives about the care that Crossroads delivers to their family member. They were all very positive about the service and one relative told us, "Staff communicate well with me. I trust them completely."