Beverley Ambulance Service Limited

Updated 15 September 2022

Beverley Ambulance Service Limited is operated by the Beverley Ambulance Service Limited. The service provides a patient transport service for NHS and independent health providers.

Beverley Ambulance Service Limited was not commissioned or contracted to provide patient transport services for any commissioners, NHS or private health providers. Patient transport services were provided on an as required basis.

The service also provided private emergency first aid and medical cover at sporting venues and events, medical repatriations and transport on behalf of insurance companies as well as organ transport. These activities were not regulated by the Care Quality Commission and were therefore not inspected.

Beverley Ambulance Services Limited was last inspected using responsive methodology on 21 November 2019 focusing on the issues highlighted during the inspection in October 2019.

The service had provided 118 patient transfers since commencing the regulated activity from their new location in April 2022.

Updated 15 September 2022

This was a comprehensive, announced inspection.

Our rating of this location improved. We rated it as good because:

• The service had safeguarding processes and systems in place to protect people from abuse.
• Staff had the right qualifications, skills and training to keep patients safe from avoidable harm and to provide the right care and treatment.
• The service provided mandatory training in key skills to staff and ensured training was completed regularly.
• The service had processes in place for staff to follow to identify patients at risk of deterioration.
• The service had processes in place for staff to report incidents and near misses.
• Managers coordinated care with other services and providers.
• Leaders and managers understood and managed the priorities and issues the service faced.
• Leaders were visible and approachable in the service for patients and staff.
• Staff felt respected, supported, and valued. The service had an open culture where staff could raise concerns without fear.

However:

• The service did not have safety equipment specific for the transportation of children in vehicles.
• The provider did not have a policy in place for the safe management of oxygen and medical gases.
• Managers did not always ensure that premises and equipment were checked for safety and cleanliness.
• The provider had not made the complaint process clearly accessible for everyone.
• Leaders continued to develop and embed governance processes throughout the service. The current audit schedule had not identified some of our findings on inspection.

Updated 15 September 2022

See the overall summary section