Archived: Greenhill

On this page

• Overview
• Kindness, compassion and dignity
• Treating people as individuals
• Independence, choice and control
• Responding to people’s immediate needs
• Workforce wellbeing and enablement

Caring – this means we looked for evidence that the service involved people and treated them with compassion, kindness, dignity and respect. At our last inspection we rated this key question good. At this inspection the rating remained good.

This service scored 75 (out of 100) for this area. Find out what we look at when we assess this area and How we calculate these scores.

People told us staff treated them with kindness and compassion, and they respected their privacy and dignity. One person told us, “Staff are very caring and lovely to everybody.” A relative commented, “They [staff] know my [relative] so well. They understand [relative’s] needs and always make sure [relative] comfortable.”

Staff were knowledgeable about people's individual routines, personalities and likes and dislikes. They were aware of the importance of providing person centred care and offering people choice in relation to their care and support. Staff told us they made sure people’s dignity was respected when they supported them with their care needs. They offered people choices of how their care was provided to them and what clothes they might like to wear. If people were able to, they were encouraged to do what they could for themselves. A staff member told us, "This isn't just a job, it's about making a real difference in people's lives."

A health care professional told us, “I genuinely can't say enough good things about the staff, especially the nursing team. They are incredibly caring, hardworking, and dedicated, always going the extra mile. You can see how much they genuinely care about the residents - paying attention to the little details, advocating for them, and making sure they feel safeand well looked after.”

We did not look at Treating people as individuals during this assessment. The score for this quality statement is based on the previous rating for Caring.

People’s independence, rights and choice were supported ensuring control over their care, treatment and wellbeing. One person told us they enjoyed the food and chose from the menu. They said they were offered tea and coffee frequently during the day and appreciated the caring attitude of the staff, commenting they bring a hot chocolate in the evening which they didn’t even have to ask for. The registered manager told us they were in the process of recruiting a wellbeing lead and an activities carer. Care staff were currently facilitating activities for people at the service. We observed staff and people participating in a sing along activity. During the 2nd day of our assessment, we observed a Church service that was well attended by people.

Staff spoke of the musical engagement and of therapeutic activities. Regular singing sessions were held and encourage social interaction and cognitive stimulation. External specialists visited the service regularly to conduct exercise classes, ensuring people-maintained mobility and physical health in a safe, supervised environment.

We saw activities planned for the week of our visit. Activities on offer to people included a St Patricks Day celebration, nail spa, music session, balloon games, planting seeds, Thursday morning worship, nutrition and hydration day celebration, a coffee morning, arts and crafts and Sunday worship. A relative told us, “Staff enable celebrations on people’s birthdays, with birthday cake, balloons up and a nice crowd.”

There was a secure garden at the back of the home with suitable furniture that people could enjoy in warm weather. During warmer months, we noted staff organised outdoor social gatherings where people enjoyed non-alcoholic cocktails and refreshments in a convivial atmosphere.

We did not look at Responding to people’s immediate needs during this assessment. The score for this quality statement is based on the previous rating for Caring.

We did not look at Workforce wellbeing and enablement during this assessment. The score for this quality statement is based on the previous rating for Caring.