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Inspection Summary


Overall summary & rating

Good

Updated 27 March 2021

Willett House is a residential care home providing personal and nursing care to 36 adults and older people at the time of the inspection. The service can support up to 37 people in one adapted building and specialises in providing care to people living with dementia.

We found the following examples of good practice.

The provider had modified a lounge by adding a visiting pod with intercom, and a designated area where visitors were tested for COVID-19. There were hand washing facilities at the entrance of the home and visitors were required to wash their hands before entering. They were supported to follow national guidance on wearing personal protective equipment (PPE) and social distancing. People were supported to speak to their families on the phone or via video call. The provider had introduced virtual consultations to reduce the need for external visitors to the home.

People were supported to maintain social distancing whilst in communal areas. There was adequate stock of PPE and hand sanitiser at strategic locations around the home. Staff were provided with a clean uniform and a place to change when they came on duty. We observed staff wearing appropriate PPE throughout our visit.

The provider had arrangements in place to test both people and staff for COVID-19, in line with the current guidelines on testing.

The provider had clear protocols for people who were infected with COVID-19, and for people who had been admitted to the home from hospital or the community.

Staff who were more vulnerable to COVID-19 were supported and risk assessed to ensure staff they and the people they supported remained safe.

Inspection areas

Safe

Good

Updated 27 March 2021

Further information is in the detailed findings below.

Effective

Good

Updated 27 March 2021

Caring

Good

Updated 27 March 2021

Responsive

Good

Updated 27 March 2021

Well-led

Good

Updated 27 March 2021