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Dover Cottage Rest Home Good

Inspection Summary

Overall summary & rating


Updated 9 August 2019

About the service

Dover Cottage Rest Home is a residential care home providing personal care to 11 people aged 65 and over at the time of the inspection. The service can accommodate up to 15 people in one adapted building and specialises in the care for those living with dementia.

People’s experience of using this service and what we found

People’s experience of using the service was overall good. This was usually a quiet rest home, where staff spent time engaging with people on an individual basis. Staff knew people well and were supportive of people’s unique needs, particularly at times of distress. Staff told us there were usually enough of them to do this. However, we found that at times staff planning and deployment needed to be reviewed, to ensure people’s care was consistently safe and responsive.

At the last inspection there had not been a registered manager in post and we found some issues with regards to quality checks of medication procedures. We found improvements had been made, although we highlighted a few areas to be addressed regarding people’s medicines and safety checks. People felt safe living at Dover Cottage, were involved in the service through surveys and felt listened to. Activities took place on a more individual basis, but people had also asked for the opportunity to go out more. The provider was investing into the redecoration of the service and making the garden more accessible, so it could be used safely by everyone.

There was a registered manager in post at this inspection and staff felt well supported. Staff were involved in the development of the service through regular meetings and questionnaires. We heard that the registered manager had successfully taken steps to improve the culture and atmosphere of the service.

The service worked effectively with different professionals to meet people’s needs and promote their health and wellbeing. There was plenty of food for people to choose from and staff encouraged people to eat well and drink enough. The registered manager listened to and acted on external feedback to make improvements. The progress made was evidenced in the monitoring undertaken by the local authority and commissioners had no concerns about the service. We heard positive comments from relatives and also saw many thank you cards praising staff for their kind, respectful care, particularly at the end of people’s lives.

People were supported to have maximum choice and control of their lives and staff supported them in the least restrictive way possible and in their best interests; the policies and systems in the service supported this practice.

For more details, please see the full report which is on the CQC website at

Rating at last inspection

The last rating for this service was good (published 14 February 2017).

Why we inspected

This was a planned inspection based on the previous rating.

Follow up

We will continue to monitor information we receive about the service until we return to visit as per our re-inspection programme. If we receive any concerning information we may inspect sooner.

Inspection areas


Requires improvement

Updated 9 August 2019

The service was not always safe.

Details are in our safe findings below.



Updated 9 August 2019

The service was effective.

Details are in our effective findings below.



Updated 9 August 2019

The service was caring.

Details are in our caring findings below.



Updated 9 August 2019

The service was responsive.

Details are in our responsive findings below.



Updated 9 August 2019

The service was well-led.

Details are in our well-led findings below.