• Care Home
  • Care home

Carlton Road

Overall: Good read more about inspection ratings

181-183 Carlton Road, Worksop, Nottinghamshire, S81 7AD (01909) 473831

Provided and run by:
Autism East Midlands

Latest inspection summary

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Background to this inspection

Updated 22 February 2019

The inspection:

We carried out this inspection under Section 60 of the Health and Social Care Act 2008 as part of our regulatory functions. This inspection checked whether the provider is meeting the legal requirements and regulations associated with the Health and Social Care Act 2008, to look at the overall quality of the service, and to provide a rating for the service under the Care Act 2014.

Inspection team:

The inspection was carried out on 14 January 2019 by two inspectors.

Service and service type:

Carlton Road is a care home. People in care homes receive accommodation and nursing or personal care. CQC regulates both the premises and the care provided and both were looked at during this inspection.

The care service has been developed and designed in line with the values that underpin the Registering the Right Support and other best practice guidance. These values include choice, promotion of independence and inclusion. People with learning disabilities and autism using the service can live as ordinary a life as any citizen.

The service had a manager registered with the Care Quality Commission. This means that they and the provider are legally responsible for how the service is run and for the quality and safety of the care provided.

Notice of inspection:

The inspection was announced. We gave 24 hours’ notice because Carlton Road is a small service and people are often out. We needed to be sure people would be in.

What we did:

We reviewed the information we had received about the service. This included notifications of events that had happened at the service such as deaths and serious injuries, which the provider is required to send to us by law. We looked at the Provider Information Return (PIR). This is information we ask the provider to send to us at least annually to tell us about what the service does well and any improvements they plan to make. This information helped us to plan our inspection.

During the inspection visit, we spoke with three people who used the service, the registered manager and two support workers. We also spoke with a regional manager and a manager from the provider’s head office who were visiting the service. We reviewed two people’s care records and records relating to the management and operation of the service such as audits.

Overall inspection


Updated 22 February 2019

About the service:

Carlton Road is a residential home that provides accommodation with personal care for up to nine people who live with autism. At the time of our inspection, there were nine people using the service. Carlton Road consists of two adjoining houses in a residential area of Worksop.

What life is like for people using this service:

People told us that they felt safe living at Carlton Road. People were cared for by enough staff who understood how to keep people safe from harm and abuse. People told us that they received their medicines on time.

People were supported by an experienced staff team who had the relevant training and support to meet people’s needs. Staff supported people with their nutritional needs and to access health services when they needed them.

People were supported to have the maximum choice and control of their lives and staff supported them in the least restrictive way possible; the policies and systems in the service supported this practice.

Staff were kind and treated people with dignity and respect. People were supported to make their own choices and were encouraged to be as independent as possible. Staff understood people’s preferences and care was delivered in line with people’s wishes and needs.

People told us that the management team were approachable and people knew how to make a complaint. The registered manager carried out health and safety checks of the premises and equipment. Accidents and incidents were recorded and action taken where necessary to keep people safe.

More information is in the full report.

Rating at last inspection:

At our last inspection (report published 22 July 2016) all the key questions were rated Good and the service was rated as Good overall. This rating has not changed and the service remains Good.

Why we inspected:

This was a planned inspection based on the date and the rating of the last inspection.

Follow up:

We will continue to monitor the service through the information that we receive.