Stocks Home Care Services

Updated 11 February 2026

Assessment dates: 30 March to 13 April 2026.

Stocks Home Care Services provides personal care to adults living in their own homes, including older people and people with dementia, physical and sensory impairments.

Staff were recruited safely and received regular training, supervision and competency checks, which supported safe and effective care delivery. People experienced good continuity of care from a consistent staff team, helping to build trusting relationships. Risks were assessed and managed in partnership with people and their families, and care plans were detailed, person-centred and regularly reviewed, particularly following changes in need or hospital admission. Medicines were managed safely where support was required, and infection prevention and control practices were followed. There was a strong learning culture, with incidents, accidents and safeguarding concerns reported appropriately and used to drive improvement.

The service was responsive to people’s needs, with care adjusted promptly when circumstances changed. Leaders were visible, approachable and promoted an open and inclusive culture where people and staff felt confident to raise concerns. Governance and quality assurance systems provided effective oversight and supported continuous improvement. Overall, the service was well led, with a positive culture focused on delivering reliable, person-centred care that supported people to remain safe, independent and well in their own homes.

Updated 11 February 2026

People using the service and their relatives consistently told us they had a positive experience of care and felt safe, well supported and respected. People described staff as caring, reliable and skilled, and spoke warmly about the relationships they had built with carers who knew them well and understood their individual needs. One person told us, “They really do treat me with kindness and respect. It’s like an auntie and uncle coming to visit. I feel comfortable with them.”

People said they usually received care from a regular group of staff, which helped them feel confident and reassured. Continuity of care supported trusting relationships and enabled staff to recognise changes in people’s needs. People and relatives told us staff generally arrived on time and stayed for the full duration of visits, and that they were informed if carers were delayed.

People felt involved in decisions about their care and said staff respected their choices and independence. People described being offered options about daily routines, personal care and meals, and said staff supported them to do what they could for themselves. One person said, “They (staff) always do things the way I like. They give me options and allow me to be independent.” Relatives confirmed care was flexible and adapted when circumstances changed, including following hospital admissions or changes in health.

People and relatives consistently told us they felt safe. Comments included, “100% safe. No doubts” and “They lock up when they are leaving… they (person) feel secure.” People said staff were attentive, patient and quick to raise concerns when needed, which helped ensure timely support from health professionals.

People and relatives felt able to raise concerns and were confident these would be listened to and acted upon. Several people described issues being resolved quickly, such as changes to carers or call arrangements. Overall, feedback reflected a professional, caring and supportive service where people felt valued, listened to and well cared for in their own homes.