The Priory Hospital

Ratings - Surgery

• Overall

  Good

• Safe

  Good

• Effective

  Good

• Caring

  Good

• Responsive

  Good

• Well-led

  Good

Our view of the service

We carried out this assessment due to it being an aged rating. We assessed 33 quality statements across safe, effective, caring, responsive and well led. As part of our assessment, we visited surgical wards, theatres, and the pre-assessment unit.

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We looked at 9 patient records, spoke with 6 patients and 31 members of staff including the senior leadership team, theatre manager, ward manager, scrub nurses, anaesthetists, consultants, healthcare assistants, a recovery nurse, pre-operative assessment lead and staff nurses.

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The service was previously in breach of legal regulations in relation to safe care and treatment (Regulation 12) and good governance (Regulation 17). Improvements were found at this assessment and the service was no longer in breach of these regulations.

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There was a good safety culture and patients were cared for in a safe environment. Staff delivered good care and treatment following evidence-based practice and people had good outcomes. Staff were kind, caring and compassionate. People could access the service when they needed it and received the right care promptly. Leaders operated effective governance processes and used systems to manage performance effectively.

People's experience of this service

We spoke with 6 patients and all patients were complimentary about the care they had received. Patients were positive about staff treating them with warmth and kindness and providing effective care and treatment. Staff made them feel at ease and gave them enough information to enable them to make informed decisions.

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They were provided with a range of treatment options and felt involved in their care. Patients were able to access the service at a time which was suitable to them.