The Priory Hospital

Ratings - Outpatients

• Overall

  Good

• Safe

  Good

• Effective

  Good

• Caring

  Good

• Responsive

  Good

• Well-led

  Good

Our view of the service

We carried out this assessment due to it being an aged rating. We assessed 33 quality statements across safe, effective, caring, responsive and well led.

This will be the services first report for the outpatient’s department, the overall rating for this service was good and this was an improvement from our last inspection.

During this assessment we spoke with 10 patients and reviewed 12 patient records, and we also observed 15 clinics with patients consent.

We spoke with 14 staff members this included ward manager, sisters, health care assistant’s, doctors/consultants, house keepers and nurses.

The service had a positive learning culture and people could raise concerns. Managers investigated incidents thoroughly. People were protected and kept safe. People were involved in assessments of their needs, which followed evidence-based care. Staff were kind, caring and compassionate. People could access the service and received care and treatment. Leaders were visible, knowledgeable, and supportive, helping staff develop in their roles.

People's experience of this service

During the assessment we spoke with 10 patients and observed 15 clinics and patients who all provided positive feedback about the service. We observed clinics with patients consent, to be able to evidence whether patients were receiving a good level of care.  

We observed patients being treated with care, dignity, and compassion. All patients we spoke with told us they were happy with the care provided, for example, one patient told us “I don’t live locally, but I like this service, so I am happy to travel.”