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This service was previously registered at a different address - see old profile

Inspection Summary


Overall summary & rating

Good

Updated 2 October 2019

About the service

Manorcourt Homecare is a domiciliary care agency providing personal care and support to people living in their own homes. At the time of this inspection 110 people were using the service.

Not everyone who used the service received personal care. CQC only inspects where people receive personal care. This is help with tasks related to personal hygiene and eating. Where they do we also consider any wider social care provided.

People’s experience of using this service and what we found

People received safe care. Risks were assessed, and staff knew people they supported very well. The previous registered manager had recently left the service and a new manager had been appointed. The new manager assured us that they were looking at care plans to make sure they were reviewed and current, so staff could refer to these for information if needed. The manager told us they had started to visit people in their own homes to check that the level of service provided was to standard and that care plans reflected this care.

Staff understood their responsibility to protect people in their care from abuse and report any concerns they had. People were supported to take their medicines safely and there were enough staff available to support people's needs. Following the inspection we were informed that some staff had unexpectedly left the service and as a result the manager had handed some care packages back to the local authority. A representative from the local authority told us they had never had any previous concerns with this provider and they were only handing back packages to remain sustainable and to keep people safe.

People were supported to have maximum choice and control of their lives and staff supported them in the least restrictive way possible and in their best interests; the policies and systems in the service supported this practice.

People and relatives described staff as kind and caring. People had consistency in the staff who undertook their care calls, and this helped promote an understanding of how people liked their support delivered.

There were quality assurance and auditing processes in place and they contributed to service

improvements. Action plans were carried out and those responsible kept things up to date.

For more details, please see the full report which is on the CQC website at www.cqc.org.uk

The last rating for this service was good (published 24 January 2018).

Why we inspected

This was a planned inspection based on the previous rating.

Follow up

We will continue to monitor information we receive about the service until we return to visit as per our re-inspection programme. If we receive any concerning information we may inspect sooner.

Inspection areas

Safe

Good

Updated 2 October 2019

The service was safe.

Details are in our safe findings below.

Effective

Good

Updated 2 October 2019

The service was effective.

Details are in our effective findings below.

Caring

Good

Updated 2 October 2019

The service was caring.

Details are in our caring findings below.

Responsive

Good

Updated 2 October 2019

The service was responsive.

Details are in our responsive findings below.

Well-led

Good

Updated 2 October 2019

The service was well led.

Details are in our well led findings below.