Hendon Hospital

Updated 11 September 2026

Date of assessment: 16 to 17 June 2026. Hendon Hospital provides a range of NHS and privately funded hospital services including medical care, surgery, outpatients and diagnostics and imaging. This assessment looked at medical care, surgery and outpatients, which we rated as good. The ratings have been combined with the ratings of the other services from the last assessments. See our previous reports to get a full picture of all the other services at Hendon Hospital. The rating of Hendon Hospital remains good. We did not identify any breaches of regulation in our assessment of medical care, surgery and outpatients.

Updated 13 March 2026

The date of assessment: 16-17 June 2026. This was a planned assessment of the service due to aged inspection ratings.

Hendon Hospital is operated by Circle Health Group (CHG) Limited, which is the UK’s largest independent hospital group with 54 hospitals. There were 17 inpatient bedrooms on Dr Bruce Ward. Each single room had ensuite facilities with either a bath or shower. There is access to on-site diagnostics and physiotherapy. Medical related care included conditions related to the heart and blood health; skin, liver, and digestive health.

The hospital did not treat people aged under 18. However, staff received training on child protection for the rare occasions that patients brought children into the service.

Updated 13 March 2026

Hendon hospital offered a range of outpatient appointments covering multiple specialities which included but was not limited to; orthopaedics, gynaecology, ophthalmology, gastroenterology and physiotherapy. The outpatient’s department had 9 consulting rooms covering main outpatients, physiotherapy and the ophthalmology clinic. The outpatient’s department also had a plaster room, treatment room, phlebotomy room and onsite gym.

We last inspected outpatient services at Hendon Hospital on 19 to 21 July 2016, and we rated the outpatients service at this assessment as good overall.

We conducted this announced assessment on 16 to 17 June 2026 to follow up on the previous assessment. We visited the main outpatient’s department, the physiotherapy department and the ophthalmology clinic. We spoke with 18 members of staff, including housekeepers, administrative staff, healthcare assistants, trainee nurse assistants, nurses, doctors and senior leaders. We reviewed 6 care records and gained direct feedback from 6 patients and 3 of their family members.

We rated the service as good. There were enough staff to ensure people’s safety and meet their needs. The service controlled infection risks well. People’s care, support and treatment reflected their needs. People were treated with kindness, empathy and compassion. People and communities were at the centre of how care was planned and delivered, and patients told us they felt involved in decisions about their care and treatment. There was an inclusive and positive culture of continuous learning and improvement. The service had made improvements to confidentiality of patient records and infection, prevention and control, and is no longer in breach of regulation.

Updated 13 March 2026

The date of assessment: we carried out a planned assessment of the service on 16 and 17 June 2026 because the previous ratings required review.

Surgical services consisted of adult elective surgery, including orthopaedic, gynaecology, ophthalmic and general surgery. Surgical services were provided to both insured and self-pay private patients and to NHS patients through local Integrated Care Systems. There were 17 inpatient bedrooms on the wards. Each single room had ensuite facilities with either a bath or shower. The location had 2 operating theatres and 9 consulting rooms.

The hospital did not treat people aged under 18. However, staff received training on child protection for the rare occasions that patients brought children into the service.

People received safe and effective care. Staff managed risks appropriately and leaders promoted a culture of learning and improvement. The service was well-led, with a good culture of continuous improvement and person-centred care.

There were 3 previous breaches of regulation identified during our last assessment of Surgery at the hospital.

However, these breaches have now been met and there were no breaches of regulation identified during this assessment.

Updated 10 January 2017

• The hospital had good leadership through the executive director and there was good clinical governance.
• The hospital’s policies and procedures were in accordance with national guidelines.
• Patients received good care and treatment. They were respected and well supported. Patients were seen by a specialist consultant within days of being referred.
• Patients said they were well informed and involved in making decisions with their consultant.
• Staff of all disciplines worked well together to ensure patients received good care and treatment. They demonstrated an open and transparent culture and felt comfortable to raise concerns and report incidents.
• There was good multidisciplinary working within the hospital services and externally with other healthcare providers. The hospital made thorough checks on consultants before awarding practising privileges.
• Staff followed the escalation policy when a patient was clinically unwell. 
• The x-ray machines were checked regularly and regular monitoring was carried out when using contrast agents.
• The staffing number and skill mix of staff was adequate to keep patients safe. All staff had competency assessments before carrying out clinical tasks and all staff completed mandatory training.