The Beardwood Hospital

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• Overview
• Kindness, compassion and dignity
• Treating people as individuals
• Independence, choice and control
• Responding to people’s immediate needs
• Workforce wellbeing and enablement

This means we looked for evidence that the service involved people and treated them with compassion, kindness, dignity and respect. We assessed 5 quality statements.

At our last assessment we rated this key question good. At this assessment, the rating has remained good.

Good: This meant people were supported and treated with dignity and respect; and involved as partners in their care.

We looked for evidence that the service treated people as individuals with care and compassion whilst maintaining privacy and dignity. They supported people to promote independence. The service recognised the importance of supporting staff wellbeing.

We have not awarded this service a score for Caring.

Find out about when we will not publish a key question score and what we look at when we assess Caring.

We always treat people with kindness, empathy and compassion and we respect their privacy and dignity. We treat colleagues from other organisations with kindness and respect.

We scored the service as 3. The evidence showed a good standard. The service always treated people with kindness, empathy and compassion and respected their privacy and dignity. Staff treated colleagues from other organisations with kindness and respect.

The service welcomed feedback from patients and those close to them regarding their care and treatment at the location. The provider participated in the NHS Friends and Family Test (FFT) and consistently scored above the national average. Overall experience of service results from August 2025 to October 2025 were between 93% and 99% with response rates of between 30% and 36%.

Themes identified from FFT by the provider included that staff put patients at ease, they were kept informed and they felt safe with exceptionally caring, friendly and professional staff. Patients fed back they have had a positive experience from admission to discharge from the wider hospital team, with staff frequently going above and beyond.

The provider shared examples of patient feedback for October 2025 with us which included: “The standard, care, communication, and treatment was first class, can’t praise the organisation enough”, “The professional care I was given was great and the staff couldn’t do enough to make my stay a good one”, “Extremely well looked after, couldn’t fault anything”, “Your staff are outstanding both direct and indirect care staff. First class treatment”, and “All your staff from top to bottom were brilliant and exceptional”.

We treat people as individuals and make sure their care, support and treatment meets their needs and preferences, taking account of their strengths, abilities, aspirations, culture and unique backgrounds and protected characteristics.

We scored the service as 3. The evidence showed a good standard. The service treated people as individuals and made sure people’s care, support and treatment met people’s needs and preferences. They took account of people’s strengths, abilities, aspirations, culture and unique backgrounds and protected characteristics.

The service made adjustments for patients who had additional needs such as step-free access at the entrance, for those with reduced mobility, and automatic doors.

Corridors and doors were wide enough for wheelchairs. There were 2 lifts if need to access upper floor.

There was an interpreter service that could be accessed for patients whose first language was not English. For patients with a hearing impairment British sign language (BSL), or alternative interpreter were sourced.

The service displayed posters informing patients about their right to request a chaperone. These included the information in several different languages. There was a dementia friendly display that included information, support and dementia-friendly boxes.

People could choose meals according to their preferences and cultural needs.

We promote people’s independence, so they know their rights and have choice and control over their own care, treatment. and wellbeing.

We scored the service as 3. The evidence showed a good standard. The service promoted people’s independence, so people knew their rights and had choice and control over their own care, treatment and wellbeing.

Patients were supported through the surgical pathway to promote wellbeing and support recovery. Consent processes involved explaining risks as well as benefits and options for their care. Lengths of stay were short unless complications occurred.

On discharge patients were provided with verbal and written advice, including safety netting, in order to promote recovery at home.

We listen to and understand people’s needs, views and wishes. We respond to these in that moment and will act to minimise any discomfort, concern or distress.

We scored the service as 3. The evidence showed a good standard. The service listened to and understood people’s needs, views and wishes. Staff responded to people’s needs in the moment and acted to minimise any discomfort, concern or distress.

Staff were aware of and dealt with any specific risk issues, such as falls or pressure ulcers and care planned for these accordingly. Patients deemed at greater risk, such as at risk of falls or a diagnosis of dementia, were positioned closer to the nurses station so could be observed closer.

Relatives were welcome to support dementia patients and stay with them.

Staff identified and responded to changing risks to patients. Additional staff could be requested to support on a one-to-one basis if needed.

We care about and promote the wellbeing of our staff, and we support and enable them to always deliver person centred care.

We scored the service as 3. The evidence showed a good standard. The service cared about and promoted the wellbeing of their staff and supported and enabled staff to always deliver person-centred care.

The provider for the service had a well-being offering for staff that included 24/7 support, via counselling as well as access to other services such as legal, financial, careers and mediation advice. There was a specific process to support any mental health concerns for staff.

All contracted staff had been allocated an additional days leave to use this to focus on well-being.

The service had introduced a number of initiatives to support staff that included a staff forum to provide opportunities for open dialogue and feedback to senior leaders, monthly newsletters to share successes and any key messages, promoting speaking up respectfully and embedding a learning environment.

The prayer room had been located where there was temporary space but now a dedicated room had been identified and in use.