07 & 08 June 2022
During a routine inspection
Our rating of this location improved. We rated it as good because:
- The service had enough staff to care for patients and keep them safe. Staff had training in key skills, understood how to protect patients from abuse, and managed safety well. The service controlled infection risk well. Staff assessed risks to patients, acted on them and kept good care records. They managed medicines well. The service managed safety incidents well and learned lessons from them.
- Staff provided good care and treatment, gave patients enough to eat and drink, and gave them pain relief when they needed it. Managers monitored the effectiveness of the service and made sure staff were competent. Staff worked well together for the benefit of patients, advised them on how to lead healthier lives, supported them to make decisions about their care, and had access to good information. Key services were available seven days a week.
- Staff treated patients with compassion and kindness, respected their privacy and dignity, took account of their individual needs, and helped them understand their conditions. They provided emotional support to patients, families and carers.
- The service planned care to meet the needs of local people, took account of patients’ individual needs, and made it easy for people to give feedback. People could access the service when they needed it and did not have to wait too long for treatment.
- Leaders ran services well using reliable information systems and supported staff to develop their skills. Staff understood the service’s vision and values, and how to apply them in their work. Staff felt respected, supported and valued. They were focused on the needs of patients receiving care. Staff were clear about their roles and accountabilities. The service engaged well with patients and the community to plan and manage services and all staff were committed to improving services continually.
However:
- Not all staff had complete updates to the mandatory training as required by the service’s policy. There was no formalised training for mental health and learning disabilities.
- Ward staff did not always label equipment to show when it was last cleaned.
- There were policies that required review to ensure they contained up-to-date guidance and were still relevant. The service did not always ensure consultants curriculum vitae were compliant with its practising privileges policy.
- Not all equipment had been serviced in line with manufacturer and policy requirements. Consumables were not always removed when packaging had degraded.
- Storage areas for consumables were not always locked.