Archived: Castlefield Clinic Manchester

We were told staff were respectful and kind. Comments received included: 'They were very kind and considerate' and 'They were very welcoming and put me at my ease'.

We last inspected the service on 5 December 2012 and found moderate concerns relating to infection control, staff training and staff appraisal systems. We also found minor concerns that the provider did not have adequate systems in place to deal with emergencies. During our inspection on 9 April 2013 we found the provider had addressed all of these concerns.

People were provided with safe and effective treatment and support. There were arrangements in place to deal with foreseeable emergencies.

There were effective systems in place to reduce the risk and spread of infection. People were cared for in a clean, hygienic environment that was suitably designed and adequately maintained.

People were cared for by staff who were supported to deliver care and treatment safely and to an appropriate standard.

People's personal records including medical records were accurate and fit for purpose. Records were kept securely and could be located promptly when needed.

We found that the Castlefield Clinic provided people who used the service with appropriate information and support in relation to their treatment. Treatment was provided in a way that maintained people's privacy and dignity and was based around their needs.

We last inspected the service on 7 March 2012 and found moderate concerns relating to the pre-admission checks completed by the provider. We also had moderate concerns that relevant employment checks were not being completed to ensure staff were fit for practice. We found the provider had addressed these concerns and they were meeting the required standards.

At the last inspection we found some moderate concerns relating to infection control, staff training and staff appraisal systems. Whilst the provider had since addressed some of these concerns, we found they had not addressed all of them. The provider could not show that all staff had received appropriate training and appraisal. We found there wasn't a suitable system in place for ensuring that items past their expiry date were disposed of in a timely manner. We also had some concerns relating to the effective cleaning of the theatre.