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Archived: Clann House Good

The provider of this service changed - see new profile


Inspection carried out on 25 & 26 November 2015

During a routine inspection

This was an unannounced inspection which took place over two days on 25 and 26 November 2015. Clann House provides care for up to 34 older people. At the time of our inspection 25 people were living there.

The home had a registered manager. A registered manager is a person who has registered with the Care Quality Commission to manage the service. Like registered providers, they are ‘registered persons’. Registered persons have legal responsibility for meeting the requirements in the Health and Social Care Act 2008 and associated Regulations about how the service is run.

People and their relatives spoke highly of the care and support they received. Care and support focussed on each person’s individual needs, their likes, dislikes and routines that were important to them. Where people were unable to consent to their care or support best interests meetings were held. When people’s needs changed staff reacted promptly involving other social and health care professionals if needed.

People chose the meals they wished to eat and decided where to eat them. Special diets were available for people at risk of losing weight or who were at risk of choking.

People told us they felt safe. All staff had undertaken training on safeguarding vulnerable adults from abuse, they displayed good knowledge on how to report any concerns and described what action they would take to protect people against harm. Staff told us they felt confident any incidents or allegations would be fully investigated.

People were protected by the service’s safe recruitment practices. Staff underwent the necessary checks which determined they were suitable to work with vulnerable adults, before they started their employment.

People had their medicines managed safely. People received their medicines as prescribed, received them on time and understood what they were for. People were supported to maintain good health through regular access to healthcare professionals, such as GPs, community nurses and speech and language therapists.

Relatives and friends were always made to feel welcome and people were supported to maintain relationships with those who mattered to them. People and those who mattered to them knew how to raise concerns and make complaints.

Staff received a comprehensive induction programme. There were sufficient staff to meet people’s needs. Staff were appropriately trained and had the correct skills to carry out their roles effectively.

Staff described the management to be supportive and approachable. Staff talked positively about their jobs. Comments included, "I love it. I love everything about it" and "I love working here because the residents are well looked after. Everyone here is compassionate."

Staff understood their role with regards the Mental Capacity Act (2005) and the associated Deprivation of Liberty Safeguards. Applications were made and advice was sought to help safeguard people and respect their human rights.

There were effective quality assurance systems in place. Incidents were appropriately recorded and analysed. Learning from incidents and concerns raised was used to help drive improvements and ensure positive progress was made in the delivery of care and support provided by the service.

Inspection carried out on 15 July 2013

During a routine inspection

Some of the people who used the service were not able to comment in detail about the service they received due to their healthcare needs. We spoke with five people who lived at Clann House and they told us “ it’s very good here” and “there is not one person I do not like”. We saw that the home looked clean, tidy and the decoration homely. We noted a slight unpleasant odour in one area of the home.

We found peoples’ views and experiences had been taken into account in the way the service was provided and delivered in relation to their care. People’s privacy and dignity was respected and people experienced care, treatment and support that met their needs and protected their rights.

We reviewed four people’s care plans. These records had been reviewed and updated regularly as required

We found that appropriate action had been taken to keep people safe from abuse.

There were enough qualified, skilled and experienced staff to meet people’s needs.

We found people who used the service benefited from safe quality care, treatment and support due to effective decision making and the management of risks. This was done through quality monitoring and surveys of the people who lived at Clann House the families and carers, and the staff.

Inspection carried out on 27 February 2013

During a routine inspection

We used our SOFI (Short Observational Framework for Inspection) tool for more than an hour in the main lounge area. We observed that staff attempted to provide people with good quality care and support that respected their dignity but that staff were busy.

The people that we spoke with were generally happy about the service they received commenting that “it’s lovely here” and “no complaints” however one person said “there is not enough to do”.

People’s views and experiences were taken into account in the way the service was provided and delivered in relation to their care and experienced care, treatment and support that met their needs and protected their rights.

People who used the service were not protected from the risk of abuse, because the provider had not taken reasonable steps to identify the possibility of abuse and prevent abuse from happening.

People were protected against the risks associated with medicines because the provider had appropriate arrangements in place to manage medicines.

People who used the service, staff and visitors were protected against the risks of unsafe or unsuitable premises.

There were not enough qualified, skilled and experienced staff to meet people’s needs.

Inspection carried out on 14 December 2010

During a routine inspection

We spoke with some people who were able to talk to us about the service and about how they make choices in the care they receive. They told us that they have the opportunity to express preferences and make choices. Some people at the service were not able to talk with us. For these people the care workers use aids, such as picture cards, to help them make choices. There is a stable committed team of care workers that work hard to meet the needs of the people that live there. Comments received from people that live at Clann House confirm their confidence in the care workers. People said they were satisfied with the care provided and the kindness and politeness of the care workers. Those who were able to talk to us were complimentary about the choice and standard of food.

A representative from the Department of Adult Care and Support (DACS) told us “in the time I have been involved with Clann House they have worked to improve the service” and confirmed that there are no current concerns about this service.

Reports under our old system of regulation (including those from before CQC was created)