Archived: Willowdale Lodge

Care plans we viewed reflected that people's dependency levels had been assessed. This enabled the provider to produce a personalised care plan. People had their health requirements reviewed regularly to keep them safe and healthy. People we spoke with were complimentary about the care they received. One person said, "I am very happy here and I get good care. The food is also good and I get taken to the hospital for my appointments when I need to go. The staff are very kind here."

We found that the provider had systems in place to protect the people living there from a health care related infection. All areas of the home were clean and tidy and cleaning schedules were in place. Food was prepared and cooked safely and they followed the guidance 'Safer Food Better Business' which helped keep people safe.

Staffing levels had been maintained at all times where possible and records we viewed reflected that people had received appropriate training that met the needs of the people living there.

The provider had systems in place to monitor the quality of the services they provided and they sought feedback form people living there, relatives and members of staff.

Staff said that they were well supported and had opportunities for training. We saw that care workers were generally kept up to date with training in essential areas such as moving and handling. The service is not large and staff felt that communication and teamwork in the service was good. This would help to ensure that people receive a good and consistent service.

People were happy with the quality of the service. There were systems in place to ensure that the quality and safety of the service was monitored and maintained. However, better audit tools and processes being introduced would develop a more coordinated and consistent approach to ensuring quality.