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Inspection Summary

Overall summary & rating


Updated 11 July 2019

About the service

Aldyn Care Home is a residential care home providing care, rehabilitation and support for up to 12 people living with mental health needs. At the time of the inspection, 10 people were living at the home. The home is two properties joined together with communal lounges, bathrooms and a kitchen.

People’s experience of using this service and what we found

Recruitment procedures were not always robust to ensure staff were of good character before they started working at the service. This is an area of practice that needed improvement.

Staffing levels met people’s needs. Medicines were managed safely for people. Risks to people were identified, assessed and reduced. Staff had a positive approach to managing risk. The home was clean and hygienic.

People were supported to have maximum choice and control of their lives and staff supported them in the least restrictive way possible and in their best interests; the policies and systems in the service supported this practice. People had good access to health services when required. People’s nutritional needs were known and met. Staff received training to effectively support people living with mental health conditions.

People received support from staff who were kind and caring. One person told us, “We’re like a family really. I think the staff are very good. Always helpful.” People’s dignity was maintained and respected and their independence promoted. People’s communication needs were supported so their views on their support were understood.

People had access to activities that met their interests and they were active in their local community. Staff knew people well and encouraged them to develop their skills. There was a complaints procedure in place which was known by people.

The home was well-led. People and staff spoke positively of the management of the home. There was a friendly and calm atmosphere in the home, Staff told us they felt supported. Quality assurance processes drove improvement to the support people received. The registered manager and staff team were committed to continuous learning.

For more details, please see the full report which is on the CQC website at

Rating at last inspection and update

The last rating for this service was requires improvement (published 30 May 2018) and there were multiple breaches of regulation. The provider completed an action plan after the last inspection to show what they would do and by when to improve. At this inspection we found improvements had been made and the provider was no longer in breach of regulations.

Why we inspected

This was a planned inspection based on the previous rating.

Follow up

We will continue to monitor information we receive about the service until we return to visit as per our re-inspection programme. If we receive any concerning information we may inspect sooner.

Inspection areas



Updated 11 July 2019

The service was not always safe.

Details are in our safe findings below.



Updated 11 July 2019

The service was effective.

Details are in our effective findings below.



Updated 11 July 2019

The service was caring.

Details are in our caring findings below.



Updated 11 July 2019

The service was responsive.

Details are in our responsive findings below.



Updated 11 July 2019

The service was well-led.

Details are in our well-led findings below.