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Crownwise Limited - Streatham Common South Good

Inspection Summary


Overall summary & rating

Good

Updated 17 February 2018

This inspection took place on 12 January 2018 and was unannounced.

Crownwise Limited - Streatham Common South is a 'care home'. People in care homes receive accommodation and nursing or personal care as single package under one contractual agreement. CQC regulates both the premises and the care provided, and both were looked at during this inspection.

Crownwise Limited - Streatham Common South is a care home for six people with mental health needs. At the time of inspection there were five people living at the service which is located on the ground and basement floors of a detached house.

At the last inspection the service was rated Good, at this inspection we found the service remained Good.

The service had a registered manager in place. A registered manager is a person who has registered with the Care Quality Commission to manage the service. Like registered providers, they are 'registered persons'. Registered persons have legal responsibility for meeting the requirements in the Health and Social Care Act 2008 and associated Regulations about how the service is run.

Staff followed adult safeguarding procedures to support people from potential harm and abuse. Fire safety instructions and equipment were available for staff to use in the event of fire. There were enough staff to support people with their care needs. People received their medicines in line with good practice. Staff made appropriate records to monitor the incidents and accidents occurring. Infection control procedures were in place and followed by staff to prevent infections. However, we found the communal bathrooms requiring cleansing.

Staff supported people to manage risks around their daily living. However, some risk assessments were not in place to ensure that people were safe to take part in activities of their choice. We made a recommendation about this.

Staff followed the service’s policies and procedures to ensure people’s wellbeing. Staff regularly attended training courses to support them in their roles and responsibilities. People’s nutritional needs were assessed and people made choices about what and where they wanted to eat. Staff supported people access health care professionals who monitored and maintained their health needs. People lived in the premises that met their care and support needs. Person centred assessments were carried out when people were first referred to the service. People were supported to have maximum choice and control of their lives and staff supported them in the least restrictive way possible; the policies and systems in the service supported this practice.

Staff were aware of what was important to people. People’s views were listened to and people made choices about the activities and social events they wanted to take part in. Staff were respectful towards people’s care and support needs. People were treated with dignity and staff encouraged people’s privacy. Staff monitored people’s progress in learning new skills to increase their independence.

Staff followed people’s care plans to meet their individual needs. People were involved in planning their care and support needs. Regular group and one to one meetings were facilitated to gather people’s views and make decisions on the care they wanted to receive. People and their relatives were provided with opportunities to share their experiences and to provide feedback about the service.

People and their relatives told us the management team was approachable and available to speak to when needed. Staff received support from the registered manager to carry out their duties as required. They were involved in the running of the service and were well informed about the service’s activities. Staff were encouraged to learn new skills in their role. People’s care records were suitably maintained and audited as necessary. The service worked in partnership with other agencies to provide people with person centred care.

Inspection areas

Safe

Good

Updated 17 February 2018

The service remains Good.

Effective

Good

Updated 17 February 2018

The service remains Good.

Caring

Good

Updated 17 February 2018

The service remains Good.

Responsive

Good

Updated 17 February 2018

The service remains Good.

Well-led

Good

Updated 17 February 2018

The service remains Good.