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Inspection Summary

Overall summary & rating


Updated 15 November 2019

About the service

Maria Skobtsova House is a care home. It is registered to provide accommodation and personal care and accommodation for up 8 older people. The service provides rehabilitation and support for people with mental health and physical needs. Maria Skobstova House is affiliated to an organisation called St Anthony-St Elias also known as “the Community”. At the time of the inspection there were 8 people living at the service.

The service is on two floors, with access to the upper floor via stairs or a shaft lift. Most bedrooms have ensuite facilities and/or a shared bathroom. There is an outside garden area.

People’s experience of using this service and what we found

People were at the heart of the service, and were cared for by very kind, caring and enabling staff. The atmosphere of the service was warm, friendly and like a family. People told us they felt safe living at the service and that their privacy, dignity and independence was fully promoted.

People’s views were listened to, valued and used to design their individualised care and support.

People’s health and social care needs were met, and care records showed that risks associated with people’s care were being managed safely and consistently.

People were supported to have maximum choice and control of their lives and staff supported them in the least restrictive way possible and in their best interests; the policies and systems in the service supported this practice.

People’s ongoing wellbeing was seen as an essential part of their care and support and staff were driven to help ensure people lived active and fulfilled lives.

People received support by staff who had been recruited safely and had received training to be able to meet their needs. Staff knew what action to take if they suspected someone was being abused, mistreated or neglected.

The service was part of the local community and staff worked in partnership with external health professionals to ensure people’s care was co-ordinated.

The service was well managed, with monitoring systems in place to help identify where improvements were required. However, medicine checks had not been robust enough in identifying when records were not in place.

We recommend the provider implements the 'managing medicines in care homes', National Institute for Health and Care Excellence (NICE) guidelines.

There was an open and transparent culture, and all staff displayed the ‘person-centred’ values of the organisation.

For more details, please see the full report which is on the CQC website at

Rating at last inspection (and update)

The last rating for this service was Good (Published 26 April 2017).

Why we inspected

This was a planned inspection based on the previous rating.

You can read the report from our last comprehensive inspection, by selecting the ‘all reports’ link for Maria Skobtsova House on our website at

Follow up

We will continue to monitor information we receive about the service until we return to visit as per our re-inspection programme. If we receive any concerning information we may inspect sooner.

Inspection areas



Updated 15 November 2019

The service was safe.

Details are in our safe findings below.



Updated 15 November 2019

The service was effective.

Details are in our effective findings below.



Updated 15 November 2019

The service was caring.

Details are in our caring findings below.



Updated 15 November 2019

The service was responsive.

Details are in our responsive findings below.



Updated 15 November 2019

The service was well-led.

Details are in our well-led findings below.