Background to this inspection
Updated
1 February 2022
We carried out this inspection under Section 60 of the Health and Social Care Act 2008 as part of our regulatory functions. This inspection was planned to check whether the provider is meeting the legal requirements and regulations associated with the Health and Social Care Act 2008.
As part of CQC’s response to the COVID-19 pandemic we are looking at how services manage infection control and visiting arrangements. This was a targeted inspection looking at the infection prevention and control measures the provider had in place. We also asked the provider about any staffing pressures the service was experiencing and whether this was having an impact on the service.
This inspection took place on 13 January 2022 and was announced. We gave the service 24 hours’ notice of the inspection.
Updated
1 February 2022
About the service
The Laurels is a residential care home providing personal and nursing care to 47 people aged 65 and over at the time of the inspection. The service can support up to 50 people.
People’s experience of using this service and what we found
People told us they received safe care and were happy living there. Medicines were managed safely. There were enough staff to meet people’s needs. Staff followed infection prevention and control guidelines. Safe recruitment procedures were in place.
Staff sought people's consent before providing care and support. People were supported to have maximum choice and control of their lives and staff supported them in the least restrictive way possible and in their best interests; the policies and systems in the service supported this practice. Staff training in key areas was up to date.
People were treated with kindness and compassion. Staff respected people's privacy and dignity and people were supported to be as independent as possible. Staff had built positive and caring relationships with people.
People received personalised care that was responsive to their needs and preferences. It was clear from our conversations with staff they knew people’s needs well. People knew how to make a complaint, although nobody we spoke with had any.
There were effective systems in place to monitor the quality of the care provided. People’s feedback was sought regularly and acted upon. We received positive feedback about how the service was managed.
For more details, please see the full report which is on the CQC website at www.cqc.org.uk
Rating at last inspection
The last rating for this service was good (published 20 January 2017).
Why we inspected
This was a planned inspection based on the previous rating.
Follow up
We will continue to monitor information we receive about the service until we return to visit as per our re-inspection programme. If we receive any concerning information we may inspect sooner.